Technical Systems Specialist

Description

Duties

• Implements IT strategies/systems to support the department's activities and objectives; manages and oversees the installation/configuration, operation, and maintenance of server, software, network systems, and other hardware.
• Coordinates with internal and external users to identify and address technology needs, ensuring effective utilization of IT resources.
• Monitors and analyzes system performance, identifying and resolving issues and optimizing IT infrastructure.
• Enforces IT security policies, procedures, and protocols to safeguard sensitive data and ensure compliance with regulations.
• Coordinates IT projects, including planning, resource allocation, and coordination of tasks to meet project goals and timelines.
• Conducts regular system audits to assess performance, identify vulnerabilities, and implement appropriate security measures.
• Collaborates with internal users, external vendors, and contractors to procure and implement IT solutions.
• Stays up to date on emerging technologies and industry trends, making recommendations for their adoption to enhance operational efficiency and effectiveness.
• Provides evening and after-hours support for planned and unplanned maintenance events and other related duties as assigned.

Required Qualifications

• Associate's degree in Information Technology, Business, or a related field, or equivalent combination of education and experience.
• One year of hands-on experience and best practices experience with organizational systems, Networking, and/or Infrastructure.

Preferred Qualifications

• Bachelor's degree in Information Technology, Business, or a related field.
• Three years of experience as an in-field technician with hands-on experience in the troubleshooting, repair, and installation of Public Safety Technology and Information Technology Systems in a higher education environment.

Knowledge, Skills and Abilities

• Ability to interact professionally with a variety of individuals using excellent written and verbal communication skills.
• Demonstrate strong requirements gathering, analytical, and time management skills.
• Excellent written communication, analytical, interpersonal, and organizational skills with the ability to multitask and work cooperatively with others.
• Skilled in Office suite and other computing applications, servers, and networking systems.
• Skilled in activities to manage and oversee the installation, configuration, operation, and maintenance of hardware, software, and network systems.
• Skilled in basic systems: AD, server OS, and network switch/firewall management.
• Good problem-solving, collaboration, and planning skills. Strong team player with the ability to meet project plans and goals. Ability to work without supervision on daily tasks and projects.
• Ability to coordinate implementations with end-users from various areas.
• Ability to work within IT and PD environments to solve daily operations and long-term goals.
• Knowledge of Police Department regulations and CJIS standards.
• All positions at the University of Houston System are security-sensitive and will require a motor vehicle and criminal history check.
• The University of Houston System and its universities are Equal Opportunity Institutions. Everyone is encouraged to apply.