Technical Support & Test Engineer - Spatial AI Start-up

Are you ready to revolutionize how the world measures, monitors, and understands physical spaces?

NavLive, a rapidly growing University of Oxford spin-out, is searching for a talented Technical Support and Test Engineer to join our innovative team! Powered by award-winning spatial AI and algorithms, we are pioneering real-time solutions for the construction and geospatial industries. In this vital role, you will be the crucial bridge between our development team and our users, ensuring seamless, robust software releases and providing top-tier technical support for systems that leverage multi-sensor fusion and high-precision positioning to instantly build 3D models of environments. If you thrive in a fast-paced start-up environment and want to ensure our cutting-edge technology flawlessly delivers actionable, real-time insights to site decision-makers, we would love to have you build the future with us!

As our Technical Support & Test Engineer, you will be the primary technical contact for troubleshooting our device platform and own the full release cycle—testing, validating, and deploying our system stack, from cloud portals to edge-based ROS and Docker environments on NVIDIA Jetson hardware. We are looking for someone passionate about diagnosing complex hardware-software interactions and maintaining seamless software delivery.

Your role as a Technical Support & Test Engineer will involve:

Technical Customer Support: Act as the primary technical support contact for customers deploying our systems; Triage, diagnose, troubleshoot, and resolve complex issues; write and maintain clear documentation; and translate customer feedback into actionable tickets.

QA, Testing & Validation: Design, develop, and execute comprehensive test plans across multiple domains; perform robust regression and E2E integration testing; and validate cloud portal features and secure API communication.

Release Management & Deployment: Own the release pipeline; manage version control and release notes; liaise with the technical team for timely delivery; and ensure smooth OTA updates to field devices.