Technical Support Specialist

Research and develop technical solutions that support roadside repairs.

Create practical technical guides, bulletins and support resources.

Review, proof and publish technical information to ensure accuracy and quality.

Produce engaging video content and training materials.

Share technical advice and respond to specialist enquiries.

Help build and improve training programs for patrol teams.

Contribute to national projects, trials and industry research.

Identify new tools, technologies and innovations that improve outcomes.

Work closely with stakeholders across Australia.

Trade qualified Motor Mechanic or Automotive Electrician

Current Driver Licence.

Experience researching technical information and developing technical documentation or articles.

Intermediate Microsoft 365 and Teams skills

Strong organisational and time management skills with the ability to work autonomously.

Exceptional attention to detail and ability to prioritise competing tasks.

A collaborative approach and commitment to delivering high-quality outcomes.

Desirable

Previous Roadside Assistance experience.

Certificate IV in Training and Assessment, or equivalent experience.

Experience developing training programs and learning materials.

Extensive automotive industry experience.

Demonstrated customer service experience and strong professional ethics.

Excellent written and verbal communication skills.

Experience in video production and content creation.

At the NRMA we aren’t just about discounts (although you do get these too). We offer benefits to help make work and life just right for you!

Progressive flexibility, leave and well-being benefits to balance all of life's priorities

Travel discounts on SIXT car rental, cruises, and accommodation at our award-winning NRMA Holiday Parks and Resorts

Complimentary myNRMA membership including free Roadside Assistance & discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more

Discounts on a range of NRMA personal insurance products including car, home & travel

Grow, progress or relocate your career and move around the NRMA Group or different locations with us.

We’re for inclusion, diversity and representing the members, guests, customers and communities we serve. That’s why we welcome applications from First Nations, people with disability, those from diverse cultural backgrounds, people of all genders, members of the LGBTQI+ community, and anyone else who wants to be a part of our team

Join the NRMA and grow your career with us. Apply now or visit our careers site to find out more!

As part of our recruitment process, successful applicants will be required to complete pre-employment checks.

Our Talent Acquisition Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. The NRMA is not responsible for any fees related to unsolicited resumes.