Technical Support Specialist- Tier 1

The Tier 1 Technical Support Specialist provides front-line assistance to customers and internal users experiencing technical or application-related issues. This role is responsible for answering incoming calls, documenting reported problems, resolving common issues, and escalating more complex concerns to the appropriate team.

We are seeking a detail-oriented, adaptable, and customer-focused Technical Support Specialist to join our growing IT team. In this role, the ideal candidate will serve as the primary point of contact for resolving hardware, software, network, and system-related issues for internal employees or external clients. The ideal team member demonstrates strong technical learning agility, with a proactive drive and willingness to learn new software applications, programming languages, and internal tools as operational needs evolve.

Must be authorized to work in the U.S. (no visa sponsorship available)

Available Shifts

Early shift: 6:00 a.m.–3:00 p.m.

Late shift: 9:00 a.m.–6:00 p.m.