Technical Support Specialist

The Technical Support Specialist will play a crucial role in managing and optimizing technical resources to support teaching, clinical, research, and administrative operations. This role will configure, deploy, and maintain a range of medical education technologies, providing training and documentation, and offering technical support to a diverse group of end-users. Responsibilities include troubleshooting hardware, software, and system issues, conducting and coordinating software testing, maintaining equipment, and collaborating with internal teams and external vendors. The Technical Support Specialist will effectively diagnose and resolve technical problems and deliver end-user training to ensure that the School of Medicine's technical infrastructure meets its dynamic needs.

The ideal candidate is a creative and adaptable person who brings expertise in experience in customizing learning experiences for Medical Education Technology, expertise in multiple operating systems. They are passionate about delivering solutions and collaborative in their contribution to a growing team and environment. Additionally, this individual will have strong customer service, organizational, and communication skills to ensure tailored support can be provided to learners, faculty, staff, and health partners.

Full Job Description

The assignment end date is 1 year from start date.

Please include your cover letter and resume in one attachment.

SFU is an equity employer and strongly encourages applications from all qualified individuals including women, Indigenous Peoples, visible minorities, people of all sexual orientations and gender identities, persons with disabilities, and others who may contribute to the further diversification of the university.

We are committed to ensuring that the application and interview process is accessible to all applicants. If you require any assistance or accommodations, please contact pei_reception@sfu.ca.