Technical Support Specialist

Here at Tin Can, we’re working to give kids the social independence we had growing up - without smart phones. We’ve built a modern remix of the classic home phone, running on a private network with safety-first features, thoughtful design, and a few delightful surprises along the way.

As we scale to hundreds of thousands of households, customer experience isn’t just a function - it’s a core part of our product. We’re looking for a technical support expert to join our Customer Experience team to handle end to end troubleshooting with customers during hardware set up, account activation, and connection journey while making sure every interaction feels human, calm, and confidence-building for families.

The Technical Support Specialist is a support role responsible for delivering high-quality, friendly, empathetic, and technically accurate assistance across all customer communication channels. You will manage escalated inquiries, troubleshoot device and account issues, maintain time-sensitive SLAs, and contribute to continuous improvement of our support systems and processes. This role requires strong written communication skills, comfort with technical troubleshooting, and the ability to operate calmly in a fast-paced, high-volume environment.