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Technical Support Specialist
IT Pillars
Riyadh, KSA
Full Time
Mid
1 weeks ago
TroubleshootingITSM ToolsManageEngine ServiceDesk PlusServiceNowJira Service ManagementIT Infrastructure
Free
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TroubleshootingITSM ToolsManageEngine ServiceDesk Plus
About the Role
IT Pillars is looking for a Technical Support Specialist to provide exceptional support to clients. The role involves troubleshooting, resolving issues remotely, and collaborating with internal teams.
Key Skills for This Role
TroubleshootingITSM ToolsManageEngine ServiceDesk PlusServiceNowJira Service ManagementIT Infrastructure
Responsibilities
- Respond to client support tickets and provide accurate, timely solutions
- Troubleshoot and resolve technical issues remotely
- Collaborate with internal teams to resolve complex problems
- Train users on new system features and updates
- Document support activities and maintain solution records
Requirements
- 2 4 years in technical support, preferably in ITSM or ITIL environments
- Strong troubleshooting and communication skills
- Experience with ITSM tools (e.g., ManageEngine ServiceDesk Plus, ServiceNow, Jira Service Management, or similar)
- Knowledge of IT infrastructure (Servers, Domains, Active Directory, Networks, DNS/DHCP, etc.)
- Customer oriented with high attention to detail
Full Job Posting
Job Summary
- We're looking for a Technical Support Specialist to join our growing team and provide exceptional technical support to our clients.
Key Responsibilities
- Respond to client support tickets and provide accurate, timely solutions.
- Troubleshoot and resolve technical issues remotely.
- Collaborate with internal teams to resolve complex problems.
- Train users on new system features and updates.
- Document support activities and maintain solution records.
Qualifications
- 2–4 years in technical support, preferably in ITSM or ITIL environments.
- Strong troubleshooting and communication skills.
- Experience with ITSM tools (e.g., ManageEngine ServiceDesk Plus, ServiceNow, Jira Service Management, or similar platforms).
- Knowledge of IT infrastructure (Servers, Domains, Active Directory, Networks, DNS/DHCP, etc.).
- Customer oriented with high attention to detail.
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