Technical Support Specialist (Remote)
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Key skills for this role
About the Role
Hire Feed is seeking a Technical Support Specialist for a remote contractor position. The role involves providing technical support for cloud-based solutions, diagnosing and resolving complex issues using scripting, networking, and cloud skills.
Key Skills for This Role
Responsibilities
- Diagnose, troubleshoot, and resolve complex technical issues related to cloud infrastructure and networking
- Utilize scripting skills to automate routine support tasks and improve incident response times
- Collaborate with customers and internal stakeholders to identify, document, and resolve technical challenges
- Leverage Jira to track issues, monitor progress, and ensure timely resolution of support tickets
- Analyze TCP/IP networking issues, providing expert guidance and support to customers and internal teams
Requirements
- Strong scripting skills, with experience in automating support tasks
- In depth knowledge of cloud infrastructure and networking, including TCP/IP protocols
- Excellent written and verbal communication skills
- Proficiency in Jira, with experience in tracking issues and monitoring progress
- Strong problem solving skills, with experience in diagnosing and resolving complex technical issues
Full Job Posting
Role Overview
- Role: Technical Support Specialist (Remote)
- Location: Remote (Work from Anywhere)
- Payout: $30 $90/hour
- This is a contractor position, working remotely, with a competitive hourly rate.
- Our client is a global leader in the technology industry.
Key Responsibilities
- Diagnose, troubleshoot, and resolve complex technical issues related to cloud infrastructure and networking.
- Utilize scripting skills to automate routine support tasks and improve incident response times.
- Collaborate with customers and internal stakeholders to identify, document, and resolve technical challenges.
- Leverage Jira to track issues, monitor progress, and ensure timely resolution of support tickets.
- Analyze TCP/IP networking issues, providing expert guidance and support to customers and internal teams.
Required Skills & Qualifications
- Strong scripting skills, with experience in automating support tasks and improving incident response times.
- In depth knowledge of cloud infrastructure and networking, including TCP/IP protocols.
- Excellent written and verbal communication skills, with experience in effective customer communication.
- Proficiency in Jira, with experience in tracking issues and monitoring progress.
- Strong problem solving skills, with experience in diagnosing and resolving complex technical issues.
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