Technical Support Specialist (Remote)
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Key skills for this role
Role Overview
The Technical Support Specialist works on a contract basis to provide technical assistance to end users.
The role troubleshoots hardware and software issues, maintains IT systems, and helps minimize downtime for users across multiple locations.
Key Skills for This Role
Full Job Posting
Role Overview
The Technical Support Specialist works on a contract basis to provide technical assistance to end users.
The role troubleshoots hardware and software issues, maintains IT systems, and helps minimize downtime for users across multiple locations.
Location
- The position is remote and allows work from anywhere.
Job Type and Payout
- The job type is contract.
- The payout is $30-$55 per hour.
Key Responsibilities
- Provide first-level technical support by phone, email, or chat for hardware, software, and network issues.
- Diagnose and resolve computer problems involving operating systems, applications, and peripherals.
- Escalate complex issues to appropriate teams while tracking and documenting resolution progress.
- Assist with user account management, including password resets and access provisioning.
- Maintain IT asset inventory and support compliance with software licensing agreements.
Required Skills and Qualifications
- At least 2 years of experience in computer user support or a help desk role.
- Proficiency troubleshooting Windows and macOS operating systems and common software applications.
- Strong problem-solving skills and the ability to explain technical solutions to non-technical users.
- Experience with ticketing systems, such as ServiceNow or Zendesk, for issue tracking.
- Customer service orientation focused on responsiveness and clear communication.
Opportunity Context
The role supports seamless IT operations for distributed teams in an Information Services environment.
The position supports a high-volume user base across multiple time zones.
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