Technical Support Specialist (Remote)
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Key skills for this role
About the Role
We are hiring a Support Engineer on a contract basis to diagnose, troubleshoot, and resolve complex technical issues related to cloud infrastructure and networking for AI training.
Key Skills for This Role
Responsibilities
- Diagnose, troubleshoot, and resolve complex technical issues related to cloud infrastructure and networking
- Utilize scripting skills to automate routine support tasks and improve incident response times
- Collaborate with customers and internal stakeholders to identify, document, and resolve technical challenges
- Leverage Jira to track issues, monitor progress, and ensure timely resolution of support tickets
- Analyze TCP/IP networking issues, providing expert guidance and remedial solutions
- Create, maintain, and improve technical documentation and best practice guidelines
- Deliver clear, empathetic, and professional communication to stakeholders
Requirements
- Proven experience in diagnosing and troubleshooting cloud infrastructure and networking issues
- Proficiency in scripting languages such as Python, Bash, or PowerShell to automate support tasks
- Experience using Jira for issue tracking, progress monitoring, and resolution management
- Strong understanding of TCP/IP networking protocols and troubleshooting methodologies
- Ability to create, maintain, and improve technical documentation and best practice guidelines
- Excellent communication skills with a focus on clear, empathetic, and professional interactions
Full Job Posting
Role Overview
- We are hiring for one of our clients, seeking a Support Engineer to work on a contractor basis. This role involves diagnosing, troubleshooting, and resolving complex technical issues related to cloud infrastructure and networking to help train next generation AI systems.
Key Responsibilities
- Diagnose, troubleshoot, and resolve complex technical issues related to cloud infrastructure and networking.
- Utilize scripting skills to automate routine support tasks and improve incident response times.
- Collaborate with customers and internal stakeholders to identify, document, and resolve technical challenges.
- Leverage Jira to track issues, monitor progress, and ensure timely resolution of support tickets.
- Analyze TCP/IP networking issues, providing expert guidance and remedial solutions.
- Create, maintain, and improve technical documentation and best practice guidelines.
- Deliver clear, empathetic, and professional communication to stakeholders.
Required Skills & Qualifications
- Proven experience in diagnosing and troubleshooting cloud infrastructure and networking issues.
- Proficiency in scripting languages such as Python, Bash, or PowerShell to automate support tasks.
- Experience using Jira for issue tracking, progress monitoring, and resolution management.
- Strong understanding of TCP/IP networking protocols and troubleshooting methodologies.
- Ability to create, maintain, and improve technical documentation and best practice guidelines.
- Excellent communication skills with a focus on clear, empathetic, and professional interactions.
- No prior experience in AI is required—domain expertise in networking and cloud infrastructure is sufficient.
More About the Opportunity
- This role offers a unique opportunity to work with a global leader in the AI and technology industry, contributing to the development of frontier AI models through real world expertise.
- The position provides global exposure, impactful work in a rapidly evolving field, and the chance to grow technical and communication skills in a collaborative environment.
Equal Opportunity Employer
- We hire based on skills and expertise. All qualified candidates are welcome regardless of background, experience, or prior employment history.
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