Technical Support Specialist (Remote)
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
We are hiring a Support Engineer on a contract basis to diagnose, troubleshoot, and resolve complex technical issues related to cloud infrastructure and networking. This role involves scripting, using Jira, and contributing to AI model training.
Key Skills for This Role
Responsibilities
- Diagnose, troubleshoot, and resolve complex technical issues related to cloud infrastructure and networking
- Utilize scripting skills to automate routine support tasks and improve incident response times
- Collaborate with customers and internal stakeholders to identify, document, and resolve technical challenges
- Leverage Jira to track issues, monitor progress, and ensure timely resolution of support tickets
- Analyze TCP/IP networking issues, providing expert guidance and remedial solutions
- Create, maintain, and improve technical documentation and best practice guidelines
- Deliver clear, empathetic, and professional communication to stakeholders
Requirements
- Proven experience in diagnosing and troubleshooting cloud infrastructure and networking issues
- Proficiency in scripting languages such as Python, Bash, or PowerShell
- Experience using Jira for issue tracking and resolution management
- Strong understanding of TCP/IP networking protocols and troubleshooting methodologies
- Ability to create, maintain, and improve technical documentation
- Excellent communication skills
Full Job Posting
Role Overview
- We are hiring for one of our clients, seeking a Support Engineer to work on a contractor basis. This role involves diagnosing, troubleshooting, and resolving complex technical issues related to cloud infrastructure and networking to help train next generation AI systems.
Key Responsibilities
- Diagnose, troubleshoot, and resolve complex technical issues related to cloud infrastructure and networking.
- Utilize scripting skills to automate routine support tasks and improve incident response times.
- Collaborate with customers and internal stakeholders to identify, document, and resolve technical challenges.
- Leverage Jira to track issues, monitor progress, and ensure timely resolution of support tickets.
- Analyze TCP/IP networking issues, providing expert guidance and remedial solutions.
- Create, maintain, and improve technical documentation and best practice guidelines.
- Deliver clear, empathetic, and professional communication to stakeholders.
Required Skills & Qualifications
- Proven experience in diagnosing and troubleshooting cloud infrastructure and networking issues.
- Proficiency in scripting languages such as Python, Bash, or PowerShell to automate support tasks.
- Experience using Jira for issue tracking, progress monitoring, and resolution management.
- Strong understanding of TCP/IP networking protocols and troubleshooting methodologies.
- Ability to create, maintain, and improve technical documentation and best practice guidelines.
- Excellent communication skills with a focus on clear, empathetic, and professional interactions.
- No prior experience in AI is required—domain expertise in networking and cloud infrastructure is sufficient.
More About the Opportunity
- This role offers a unique opportunity to work with a global leader in the AI and technology industry, contributing to the development of frontier AI models through real world expertise.
- The position provides global exposure, impactful work in a rapidly evolving field, and the chance to grow technical and communication skills in a collaborative environment.
Equal Opportunity Employer
- We hire based on skills and expertise. All qualified candidates are welcome regardless of background, experience, or prior employment history.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Hire Feed
Chemistry Expert (Remote)
Abu Dhabi, UAE
A global pharmaceutical leader seeks a Chemistry Expert (PhD) for a contract role to design and execute chemical experiments, analyze data, and contribute to drug discovery. Requires a PhD in Chemistry and hands-on exper
Image/Video Annotator (Remote)
Abu Dhabi, UAE
Hire Feed is hiring for a client to assist in advancing large multimodal AI systems through precise image and video annotation. The role involves analyzing video clips and images, describing temporal sequences, and valid
Senior Full Stack Developer (Remote)
Abu Dhabi, UAE
We are hiring a Senior Full Stack Developer for a contract role. You will build and maintain scalable web applications and APIs, design system architecture, and ensure code quality. Requires proficiency in JavaScript, Ty
UI Engineer (Remote)
Abu Dhabi, UAE
Hire Feed is hiring a UI Engineer for a contract role with one of its clients. You will build and maintain user interface components, collaborate with designers, and ensure cross-browser compatibility. Requires proficien
Software Developer - Python (Remote)
Abu Dhabi, UAE
Hire Feed is seeking a Software Developer - Python for a contract role with one of its clients. You will design, develop, test, and maintain software solutions, collaborating with cross-functional teams. Requires profici
Mathematics Expert (Remote)
Abu Dhabi, UAE
Hire Feed seeks a Mathematics Expert (Master's/Ph.D.) to work part-time on projects improving large language models through advanced mathematical reasoning. Requires proficiency in number theory, combinatorics, probabili
Physics Specialist (Remote)
Abu Dhabi, UAE
We are hiring a Physics Expert (PhD/Master's) to design and solve challenging physics problems to evaluate large language models. You will create step-by-step solutions with detailed reasoning and collaborate with LLM re
Research Analyst (Remote)
Abu Dhabi, UAE
Hire Feed is hiring a Research Analyst for a client to work on fine-tuning large language models. The role involves reading, summarizing, and breaking down content, conducting online research, and validating claims. Requ
Chemistry Expert (Remote)
Abu Dhabi, UAE
Image/Video Annotator (Remote)
Abu Dhabi, UAE
Senior Full Stack Developer (Remote)
Abu Dhabi, UAE
UI Engineer (Remote)
Abu Dhabi, UAE
Software Developer - Python (Remote)
Abu Dhabi, UAE
Mathematics Expert (Remote)
Abu Dhabi, UAE
Physics Specialist (Remote)
Abu Dhabi, UAE
Research Analyst (Remote)
Abu Dhabi, UAE