Technical Support Specialist (Remote)
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Key skills for this role
About the Role
We are hiring a Technical Support Specialist on a contractor basis to diagnose and resolve complex cloud infrastructure and networking issues. You will use scripting to automate tasks, collaborate with stakeholders, and contribute to AI model training.
Key Skills for This Role
Responsibilities
- Diagnose, troubleshoot, and resolve complex technical issues related to cloud infrastructure and networking
- Utilize scripting skills to automate routine support tasks and improve incident response times
- Collaborate with customers and internal stakeholders to identify, document, and resolve technical challenges
- Leverage Jira to track issues, monitor progress, and ensure timely resolution of support tickets
- Analyze TCP/IP networking issues, providing expert guidance and remedial solutions
- Create, maintain, and improve technical documentation and best practice guidelines
- Deliver clear, empathetic, and professional communication to stakeholders
Requirements
- Proven experience in diagnosing and troubleshooting cloud infrastructure and networking issues
- Proficiency in scripting languages such as Python, Bash, or PowerShell
- Experience using Jira for issue tracking and resolution management
- Strong understanding of TCP/IP networking protocols and troubleshooting methodologies
- Ability to create, maintain, and improve technical documentation
- Excellent communication skills with a focus on clear, empathetic, and professional interactions
Full Job Posting
Role Overview
- We are hiring for one of our clients, seeking a Support Engineer to work on a contractor basis.
- This role involves diagnosing, troubleshooting, and resolving complex technical issues related to cloud infrastructure and networking to help train next generation AI systems.
- No prior AI experience required—domain expertise in networking and cloud infrastructure is what matters.
Key Responsibilities
- Diagnose, troubleshoot, and resolve complex technical issues related to cloud infrastructure and networking.
- Utilize scripting skills to automate routine support tasks and improve incident response times.
- Collaborate with customers and internal stakeholders to identify, document, and resolve technical challenges.
- Leverage Jira to track issues, monitor progress, and ensure timely resolution of support tickets.
- Analyze TCP/IP networking issues, providing expert guidance and remedial solutions.
- Create, maintain, and improve technical documentation and best practice guidelines.
- Deliver clear, empathetic, and professional communication to stakeholders.
Required Skills & Qualifications
- Proven experience in diagnosing and troubleshooting cloud infrastructure and networking issues.
- Proficiency in scripting languages such as Python, Bash, or PowerShell to automate support tasks.
- Experience using Jira for issue tracking, progress monitoring, and resolution management.
- Strong understanding of TCP/IP networking protocols and troubleshooting methodologies.
- Ability to create, maintain, and improve technical documentation and best practice guidelines.
- Excellent communication skills with a focus on clear, empathetic, and professional interactions.
- No prior experience in AI is required—domain expertise in networking and cloud infrastructure is sufficient.
More About the Opportunity
- Work with a global leader in the AI and technology industry, contributing to the development of frontier AI models.
- Global exposure and impactful work in a rapidly evolving field.
- Opportunity to grow technical and communication skills in a collaborative environment.
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