Technical Support Specialist (Remote)
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Key skills for this role
About the Role
A global technology leader is seeking a skilled Support Engineer to provide expert-level technical support for cloud-based solutions. The role involves diagnosing complex cloud and networking issues, automating support tasks, and collaborating with customers.
Key Skills for This Role
Responsibilities
- Diagnose, troubleshoot, and resolve complex technical issues related to cloud infrastructure and networking
- Utilize scripting skills to automate routine support tasks and improve incident response times
- Collaborate with customers and internal stakeholders to identify, document, and resolve technical challenges
- Leverage Jira to track issues, monitor progress, and ensure timely resolution of support tickets
- Analyze TCP/IP networking issues, providing expert guidance and support to customers and internal teams
Requirements
- Strong scripting skills with experience in automating support tasks
- In depth knowledge of cloud infrastructure and networking, including TCP/IP protocols
- Excellent written and verbal communication skills
- Proficiency in Jira for tracking issues and monitoring progress
- Strong problem solving skills for diagnosing and resolving complex technical issues
Full Job Posting
Role Overview
- One of our clients, a global leader in the technology industry, is seeking a skilled Support Engineer to join their team as a contractor.
- This expert level role involves providing seamless technical support for cloud based solutions, utilizing strong scripting, networking, and cloud skills to diagnose and resolve complex technical issues.
Key Responsibilities
- Diagnose, troubleshoot, and resolve complex technical issues related to cloud infrastructure and networking
- Utilize scripting skills to automate routine support tasks and improve incident response times
- Collaborate with customers and internal stakeholders to identify, document, and resolve technical challenges
- Leverage Jira to track issues, monitor progress, and ensure timely resolution of support tickets
- Analyze TCP/IP networking issues, providing expert guidance and support to customers and internal teams
Required Skills & Qualifications
- Strong scripting skills, with experience in automating support tasks and improving incident response times
- In depth knowledge of cloud infrastructure and networking, including TCP/IP protocols
- Excellent written and verbal communication skills, with experience in effective customer communication
- Proficiency in Jira, with experience in tracking issues and monitoring progress
- Strong problem solving skills, with experience in diagnosing and resolving complex technical issues
More About the Opportunity
- This role offers the opportunity to work with a global leader in the technology industry, providing technical support for cloud based solutions.
- As a contractor, you will have the flexibility to work remotely and contribute your expertise to a dynamic and innovative team.
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