hirebridge

Technical Support Specialist

TalentWave

Chicago, USA

Full-time

Mid · 2+ years experience

Onsite

Discovered 1 weeks ago

PythonGitUnixWeb DevelopmentNetworkingTCP/IP

Free

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Key skills for this role

PythonGitUnix

BS or MS in Computer Science (or related) with at least 2 years of relevant experience
Excellent ability to effectively communicate with different stakeholders
Strong analytical and problem solving skills
In-depth knowledge about networking protocols and the TCP/IP stack
Perfect understanding of access control lists, address translation, tunneling, and standard routing protocols
Fluent with Unix toolset and Git
Experience in Python, Web development, and large code base
Responsibilities:
Manage technical support requests generated by clients.
Create support tickets and follow up with clients
Schedule support call to understand technical issues and gather information to address them
Work with software developers to fix technical issues
Understand technical issues related to network architecture, network access control, routing, and network device configurations
Prepare and provide reports on technical support service requests and response time

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