Technical Support Specialist

• Post-Secondary Diploma or Degree in Engineering, Computer Science, or a related field highly valued

• 1-3 years of experience in a customer service or technical support capacity

• 1-3 years of experience troubleshooting technical hardware and/or software issues

• Expert-level Excel skills including creation of pivot tables and reports

• Working knowledge of programming languages such as SQL, Python, C#, or JavaScript highly valued

• Working knowledge of data warehouses such as Google BigQuery highly valued

• Technical competence using Google Suite for business (Sheets, Docs, Slides)

• Comfort speaking with customers by telephone, email, and chat

• Strong analytical and problem-solving skills with excellent verbal and written communication

• Strong interpersonal and relationship-building skills with the ability to engage with all levels of the organization

• Highly organized with the ability to manage multiple tasks and projects simultaneously

• Must stay current with technology and have the flexibility to adapt to growing market demands

• Experience working within a technical or engineering organization is an asset

• Ability to work any schedule in a 24/7 environment including afternoons, evenings, overnights, weekends, and holidays

Flex working arrangements Home office reimbursement program Baby bonus & parental leave top up program Online learning and networking opportunities Electric vehicle purchase incentive program Competitive medical and dental benefits Retirement savings program

The above are offered to full-time permanent employees only

Geotab will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.