Technical Support Specialist - 10227

Must have technical Knowledge, Mostly SQL Database.

Ability to read database using SQL queries and log files thus enabling effective troubleshooting and fast resolution of customer issues.

Hands-on experience of SQL scripting will be preferred.

The ability to read database tables using queries will be an added advantage.

Must be a quick learner, self-motivated, and able to work in a fast-paced environment with minimum 1 to 2 years of customer service experience.

Possesses excellent written and verbal communication skills at all levels of an organization- internally and externally.

Hands-on experience to work on multiple chats and email cases and calls.

Technical background in Linux, Unix and other Operating systems.

Knowledge of XML, HTML and other Web technologies.

Experience using CRM and/or issue tracking tools like Salesforce.

Understanding of Web servers, Application servers and Database (preferred).

Should have a strong focus on Customer Success.

Excellent problem-solving and troubleshooting skills with an analytical mindset and creative thinking.

Team player with excellent collaboration skills.

Comfortable to be working in a 24x5 environment.

Time-management skills and the ability to establish reasonable and attainable deadlines for resolution/tasks.

Prioritize and manage several open issues at one time.

Technical understanding/know-how about Linux will be favourable.

Working and understanding of Cloud technologies will be favourable.

Must be flexible with work shifts and adaptable to assigned tasks.

Should demonstrate promptness and competence in a dynamic, fast-paced environment.

Excellent time management skills are essential.

Strong interpersonal skills and a collaborative team spirit are highly valued.