Technical Support & Solutions Associate - Platform-as-a-Service (PaaS)

Experience: ~1–3 years, with:

Tech stack: Python and Node.js

Comfort reading and modifying code — you don't need to be a full-time engineer, but you should be able to debug real issues and make small fixes, not just describe them

Exposure to client-facing or partner-facing work — this role talks to real partners during real problems, often ones who aren't technical themselves

Great communication skills to translate complex problems into understandable issues and solutions

Enough technical grounding to eventually take on solutions-architecture work — understanding of APIs, deployment models, and configuration-driven systems will matter more over time, not less

Ability to handle pressure; partners come to this role when something's already broken

A pattern-recognition instinct — the automation-scoping half of this job depends on noticing what's repetitive, not just closing tickets

Comfort with a role that's designed to change — this isn't a fixed job description forever; the expectation is that both the work and the person's scope shift as the platform matures

Genuine interest in Karya's mission — ethical data work, fair compensation for data workers, and community ownership of data are core considerations, not side context

Flexible leave and vacation policy

Hybrid work options

Insurance as per industry standards

Access to leaders in technology and social impact

Meaningful work at the intersection of AI, design, and equity

Karya celebrates diversity and is an equal opportunity employer. All applicants will be considered without regard to race, religion, gender identity, sexual orientation, disability, or any other protected status.