workday
Technical Support Senior Supervisor
Cigna
Bengaluru, IND
Full-time
Senior
Hybrid
Discovered 3 weeks ago
IBM iAS400
Free
Job Fit Check
Base Career helps you apply smarter for this job.
?%
Ready to ScanKey skills for this role
IBM iAS400
Key Skills for This Role
IBM iAS400
Full Job Posting
This role manages day-to-day production support for business-critical applications on the IBM i / AS400 platform.
The Technical Support Senior Supervisor is accountable for the performance and control of the IBM i application support assignment group.
This includes ensuring incidents, requests, operational issues and support queues are actively managed against agreed service levels.
This is a support management role, not a development role.
The candidate does not need to be an RPG developer, but must have enough application support and incident management experience to lead the team, challenge poor ticket quality, guide issue diagnosis and escalate effectively to senior technical teams.
The role is expected to move the team beyond reactive ticket handling by improving service control, SLA performance, aged backlog, stakeholder communication, team resilience and continuous improvement.
About Cigna
Verified company details for this employer are not available yet.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Cigna
Legal Compliance Senior Analyst - Cigna Healthcare
Bengaluru, IND
SeniorFull-time
Discovered YesterdayView →
Talent Acquisition Business Partner
, KSA
Mid
Cigna is seeking a Talent Acquisition Business Partner to lead recruitment activities across Saudi Arabia and advise business and HR leaders on workforce needs. The role covers end-to-end hiring, sourcing strategy, candi
Discovered YesterdayView →
Program Management Senior Advisor - HIH - Evernorth
Hyderabad, IND
SeniorFull-time
Discovered 3 days agoView →
Data Management Strategy & Governance Associate Advisor - HIH - Evernorth
Hyderabad, IND
SeniorFull-time
Discovered 3 days agoView →
Software Engineering Advisor - HIH - Evernorth
Hyderabad, IND
SeniorFull-time
Discovered 1 weeks agoView →
Pharmacy Operations Supervisor - Accredo Specialty Pharmacy - Remote IN, FL, OH or TN.
, USA
MidFull-time
Discovered 1 weeks agoView →
Legal Compliance Senior Analyst - Cigna Healthcare
Bengaluru, IND
Discovered YesterdayFull-time
Talent Acquisition Business Partner
, KSA
Discovered Yesterday
Program Management Senior Advisor - HIH - Evernorth
Hyderabad, IND
Discovered 3 days agoFull-time
Data Management Strategy & Governance Associate Advisor - HIH - Evernorth
Hyderabad, IND
Discovered 3 days agoFull-time
Business Project Senior Analyst
Bengaluru, IND
Discovered 3 days agoFull-time
Software Engineering Advisor - HIH - Evernorth
Hyderabad, IND
Discovered 1 weeks agoFull-time
HIH - Automation Engineer Lead Analyst
Hyderabad, IND
Discovered 1 weeks agoFull-time
Pharmacy Operations Supervisor - Accredo Specialty Pharmacy - Remote IN, FL, OH or TN.
, USA
Discovered 1 weeks agoFull-time