company_site
Technical Support Representative, Tier I
akoyaGO
Remote, USA
Full-time
Entry
Remote
USD 40000-52000 yearly / year
Discovered 1 weeks ago
Microsoft Dynamics 365 CRMBusiness CentralPower AppsPower AutomatePower BIMicrosoft 365
Free
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Microsoft Dynamics 365 CRMBusiness CentralPower Apps
Role Overview
As a Tier I Technical Support Representative at akoyaGO you’ll report to the Manager, Client Experience. You’ll play a vital role in ensuring our clients’ success by delivering timely, accurate, and friendly service and in collaboration with our internal teams, will address client needs, answer inquiries, offer improvements, and troubleshoot issues. This role offers the opportunity to gain expertise in a variety of software platforms, including MS Dynamics 365 CRM, Business Central, Power Apps, Power Automate, Power BI, SharePoint Online, and other Microsoft 365 applications.
Key Skills for This Role
Microsoft Dynamics 365 CRMBusiness CentralPower AppsPower AutomatePower BIMicrosoft 365
Full Job Posting
Open Positions
To apply, please submit your resume / CV to careers@akoyaGO.com and specify the position in the subject line.
Position Overview
As a Tier I Technical Support Representative at akoyaGO you’ll report to the Manager, Client Experience. You’ll play a vital role in ensuring our clients’ success by delivering timely, accurate, and friendly service and in collaboration with our internal teams, will address client needs, answer inquiries, offer improvements, and troubleshoot issues. This role offers the opportunity to gain expertise in a variety of software platforms, including MS Dynamics 365 CRM, Business Central, Power Apps, Power Automate, Power BI, SharePoint Online, and other Microsoft 365 applications.
Responsibilities
- Issue Resolution: Resolve basic issues related to our solutions efficiently and with a friendly approach.
- Content Creation: Create and publish instructional content to enhance self-service resources for clients.
- Documentation and Case Management: Maintain detailed notes, document activities, and manage cases in a clear and actionable manner for yourself, your teammates, and clients.
- Product Knowledge: Stay informed about product changes and acquire knowledge regarding functionality changes.
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