Technical Support Representative

Provide exceptional and responsive technical support via email, phone, and video, covering topics such as instrument deployment, configuration, sensor methodology, data analysis, and software use

Efficiently coordinate Return Merchandise Authorizations (RMAs) for repairs or calibrations, including quoting and communicating service plans and timelines

Improve and develop internal and customer-facing resources such as user manuals, application notes, and procedures for clarity and ease of use

Collaborate across teams to troubleshoot instruments, investigate technical issues, and prepare detailed failure reports in partnership with the R&D, Production, and Service teams

Build a deep knowledge of all RBR products to deliver timely and effective solutions that support customer research and satisfaction

Bachelor's degree in Science, Engineering, or Environmental Science

Experience in a customer support or technical role

Strong verbal and written communication skills to clearly explain technical concepts

Experience analyzing, summarizing, and documenting technical issues

Proactive problem solver committed to customer success and experience

Ability to analyze environmental data and troubleshoot scientific instruments

Excellent organizational and time management abilities to handle multiple priorities

Tech-savvy and eager to learn new systems and tools

Experience with Jira, Confluence, Salesforce, Microsoft Dynamic Business Central, Front, or similar tools

Background in Oceanography or Environmental Science

Experience writing technical documentation and communications

Familiarity with calibrating or repairing scientific instruments

🌴 20 days of vacation, plus a company-wide holiday shutdown and paid sick days

🩺 Benefits from day 1 & RRSP contribution matching

💰 Bonus program

🏋🏽 Annual fitness reimbursement program

🚴 Greener commuting incentive program (bike-to-work, carpool, or transit passes)

🚗 EV reimbursement program + on-site charging stations

💝 Charitable donation matching

🌮 Weekly lunches (on us!)

🎉 Team events and social activities

🤝 Collaborative, supportive work environment

🧠 Work alongside passionate experts spanning multiple disciplines

🌊 Direct impact on climate science and ocean research

At RBR, we celebrate and support diversity in our workplace. As an equal-opportunity employer, we welcome people from all backgrounds and aim to find the most talented person for each role. Accommodations are available upon request at every stage of the selection process.

AI statement: At RBR, we may use artificial intelligence (AI) tools during parts of our hiring process. These tools may be used to support note-taking, scheduling, and/or organizing candidate information. Final hiring decisions are made by our people.

🎯 Purpose-driven customers – Partner with organizations making a meaningful difference in science, sustainability, and the world

🌐 Make a real impact – Contribute to a business that's growing internationally and whose products are used in groundbreaking climate science, resource management, and exploration

🌟 Innovative and supportive culture – Work in a collaborative environment where sales, engineering, production and the rest of our teams work together to drive success

✈️ Travel to some of the world's leading research labs and coastal sites, supporting customers who are working to understand and protect our planet

Passion for environmental impact and climate science

Thrives in fast-paced , mission-driven environments

Loves solving unique technical challenges

Collaborative spirit with interrupt-driven adaptability

Creative and resourceful approach to problem-solving

Enjoys unique design challenges and innovative solutions

Interest in precision instrumentation and scientific accuracy

Embraces new technologies and modern development approaches