As a Technical Support Representative, you will be responsible for supporting all products OpenEye offers as well as secondary software and products necessary for use.
You will provide phone and email support to our customers for a variety of our video security products.
Supported products include Digital Video Recorders, Security Cameras, Network Switches and Routers along with the software associated with them.
In the role of Technical Support Representative, you will analyze and resolve customer hardware, software, and network problems in a timely and accurate manner.
With a career at OpenEye, you will learn new technologies and have the opportunity to grow within the organization.
Key Skills for This Role
linux
Full Job Posting
Schedule
Full-time 8-hour shift, 5 days a week between the hours of 3:00pm - 8:00am Pacific Time to offer support to our international team. This role will be required to work onsite in our Liberty Lake, WA headquarters.
Role and Responsibilities
Troubleshoot network communications including router issues, WAN link outage, and switch problems.
Troubleshoot software/hardware, user processes and mechanical operation.
Support customers over the phone, email, and/or remote automation interfaces.
Demonstrate OpenEye’s core value of Heroic Customer Service by providing friendly and professional service.
Assist the department with creating knowledge base articles to increase customer self-support.
Learn new technologies and take on more responsibilities as the organization grows.
Other duties as assigned.
Requirements
High School Diploma or a General Education Degree
2+ years related experience in customer service, troubleshooting and repairing DVR and CCTV equipment
Excellent verbal and written communication skills
Must be a problem-solver who is flexible and responsible
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Must be able to work in a team-based collaborative environment
Enjoy interacting with people
Work at our Liberty Lake, WA headquarters
Preferred Qualifications
Knowledge of basic inter-networking operations and protocols, with a demonstrated ability to assist with networking projects.
Knowledge of Security Industry (Cameras, DVR’s, Sensors, Relays, etc.)
Knowledge of electrical wiring, proper grounding, etc.
Knowledge of Linux OS
Please note that sponsorship of new applicants for employment authorization, or any other immigration-related support, is not available for this position at this time.
The Perks!
The pay range for this position is $19.00 - $22.50 per hour. A $2.00 per hour shift differential will be offered for any hours worked between 6:00pm and 5:00am Pacific Time. This role is also eligible for an annual discretionary bonus.
Employees are eligible to purchase company stock at a discounted rate
Collaborative, fun, creative culture where idea sharing is encouraged
Casual dress (Jeans are welcome!)
Medical, dental, vision & prescription benefits starting day 1! Generous medical plan subsidy and health savings account option with company contribution helps keep your costs low.
Up to $5,000 annual company match for 401k
Company paid short-term/long-term disability, AD&D and life insurance
Lifestyle Spending Account (LSA) to get reimbursed for your well-being needs
Paid maternity and paternity leave
Pet Insurance
Free annual membership to Care.com
Free access to the Headspace app for you and up to five friends and family members.
15 Days of Paid Vacation accrued per year (increases after year 3)
Paid Sick/Wellness time is accrued at a rate of 1 hour for every 35 hours worked, except where local laws are more generous
Educational Assistance Program covering non-degree support, undergraduate and graduate degrees
Employee Equipment Program – Free Alarm.com system for your home!
OpenEye is an Equal Opportunity Employer
In connection with your application, we collect information that identifies, reasonably relates to or describes you ("Personal Information"). The categories of Personal Information that we may collect include your name, government-issued identification number(s), email address, mailing address, other contact information, emergency contact information, employment history, educational history, criminal record, and demographic information. We collect and use those categories of Personal Information about you for human resources and other business management purposes, including identifying and evaluating you as a candidate for potential or future employment or future positions, recordkeeping in relation to recruiting and hiring, conducting criminal background checks as permitted by law, conducting analytics, and ensuring compliance with applicable legal requirements and Company policies.
Notice To Third Party Agencies:
Alarm.com understands the value of professional recruiting services. However, we are not accepting resumes from recruiters or employment agencies for this position. In the event we receive a resume or candidate referral for this position from a third-party recruiter or agency without a previously signed agreement, we reserve the right to pursue and hire those candidate(s) without any financial obligation to you. If you are interested in working with Alarm.com, please email your company information and standard agreement to RecruitingPartnerships@Alarm.com.
JR105898
LI# - Onsite
The base salary range of this opportunity is listed below and is determined within a range based on factors including qualifications, location and experience. This allows opportunity for growth and development within the role. The base salary offered is part of a total compensation package.
About Alarm.com
Technology
Smart home and business security platform providing cloud-based monitoring, video surveillance, and IoT automation through a network of service providers.
