Technical Support Representative

We have a passion for making all employees feel supported.

In addition to having a genuine interest in helping you do your best work and drive your career, we offer:

• 100% employer-paid premiums for Medical HDHP Plan, Dental, and Vision for employee
• 70% employer-paid premiums for Medical PPO Plan for employees, and Medical, Dental, and Vision for dependents
• 401K match
• Hybrid work model - 3 days in the office / 2 days remote each week
• 12 paid company holidays
• 2 paid Volunteer Time Off days
• 15 days PTO to start, increases with tenure and seniority
• Paid parental and adoption leave
• Compensation Range: $46,560- $55,114

• Customer Support: Operates as the primary owner for incoming service channels including the ticketing system, live chat, phone, and email. Manages personal queue health dynamically to maintain strict adherence to customer Target Response times. Assist with customer account management as it relates to significant account changes and renewal handoff.
• Operates as the primary owner for incoming service channels including the ticketing system, live chat, phone, and email.
• Manages personal queue health dynamically to maintain strict adherence to customer Target Response times.
• Assist with customer account management as it relates to significant account changes and renewal handoff.
• End-to-End Troubleshooting Ownership: Troubleshoots and resolves issues related to the Pushpay platform. Demonstrates technical ownership of each customer request - leveraging software discovery to resolve problems at first contact. Escalate highly complex platform anomalies that fall outside standard Level l documentation. Accurately shares specialized inquiries to CSM or Implementation within the greater Customer Experience department.
• Troubleshoots and resolves issues related to the Pushpay platform.
• Demonstrates technical ownership of each customer request - leveraging software discovery to resolve problems at first contact.
• Escalate highly complex platform anomalies that fall outside standard Level l documentation.
• Accurately shares specialized inquiries to CSM or Implementation within the greater Customer Experience department.
• Knowledge Base Contribution: Utilizes internal technical resources daily to ensure accurate problem resolution. Identifies documentation gaps and contributes updates to the team knowledge base. Reviews technical support updates regularly to keep pace with continuous product deployments.
• Utilizes internal technical resources daily to ensure accurate problem resolution.
• Identifies documentation gaps and contributes updates to the team knowledge base.
• Reviews technical support updates regularly to keep pace with continuous product deployments.

• Experience & Technical Aptitude: Minimum 2-3 years of dedicated experience in a technical support, help desk, or client-facing support role. Basic experience navigating modern CRM architectures like Salesforce is a major plus.
• Minimum 2-3 years of dedicated experience in a technical support, help desk, or client-facing support role.
• Basic experience navigating modern CRM architectures like Salesforce is a major plus.
• Core Professional Attributes: Possesses an excellent eye for detail and the ability to create accurate work pieces. Demonstrates excellent written and verbal communication abilities. Maintains a strong work ethic and a well-organized approach to task management. Exhibits a genuine interest helping solve customer requests. Displays a natural love for problem-solving within online software platforms.
• Possesses an excellent eye for detail and the ability to create accurate work pieces.
• Demonstrates excellent written and verbal communication abilities.
• Maintains a strong work ethic and a well-organized approach to task management.
• Exhibits a genuine interest helping solve customer requests.
• Displays a natural love for problem-solving within online software platforms.
• Physical Requirements: Requires prolonged periods of sitting at a desk and working on a computer.
• Requires prolonged periods of sitting at a desk and working on a computer.

Pushpay is committed to equal opportunity.

We value and embrace diversity and inclusion of all Team Members.

If you have a disability under the Americans with Disabilities Act or similar law, or you require religious accommodation, and you wish to discuss potential accommodations related to applying for employment at Pushpay, please contact peopleteam@pushpay.com .

Pushpay helps organizations and communities come to gather & stay connected, strengthening community, connection, and belonging through our suite of mobile apps, management software, and giving technology.

Our 550 Pushpay teammates support 10,000+ customers as they drive social good, and we’re honored to have processed over $15 billion in charitable giving.

We’re growing fast, including some exciting acquisitions in recent years, and we need driven talent.

Join Pushpay and grow with us!

**Applications will be taken on an ongoing basis

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