Technical Support Representative

Logitech is the Sweet Spot for people who want their actions to have a positive global impact while having the flexibility to do it in their own way.

The Role: The Technical Support Representative role involves resolving technical support issues, primarily focusing on AV hardware and software, from business customers and handling escalations from Tier 1 team members.

Your Contribution:

Be Yourself.

Be Open.

Stay Hungry and Humble.

Collaborate.

Challenge.

Decide and just Do.

Share our passion for Equality and the Environment.

These are the behaviors and values you’ll need for success at Logitech.

In this role you will:

Troubleshooting video conference system issues via phone, email, and chat. - Resolving escalated support tickets from the Tier 1 support team. - Assisting the Tier 1 support team by providing guidance to resolve tickets without escalation. - Providing ad-hoc feedback about trends, new issues, and the voice of the customer. - Assisting with related projects during periods of low technical support volume. - Suggesting process improvements when opportunities are identified. Key Qualification:

For consideration, you must bring the following minimum skills and experiences to our team:

Minimum 3 years of experience in AV technical support capacity, with at least 1-year video-conference troubleshooting experience. - Fluent in English, with strong written and verbal communication skills. - Strong and verifiable knowledge of customer care processes and techniques. - Experience with Salesforce/Oracle/Zendesk support ticketing systems. - Experience with one or more VC software services: Zoom, Skype, Google Hangouts. - Demonstrate the ability to quickly learn and troubleshoot new technologies, adapt to new processes and procedures, and handle moderate-to-high phone call volumes.

#LI-MR2

Across Logitech we empower collaboration and foster play.

We help teams collaborate/learn from anywhere, without compromising on productivity or continuity so it should be no surprise that most of our jobs are open to work from home from most locations.

Our hybrid work model allows some employees to work remotely while others work on-premises.

Within this structure, you may have teams or departments split between working remotely and working in-house.

Logitech is an amazing place to work because it is full of authentic people who are inclusive by nature as well as by design.