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Technical Support Representative

CVS Health
Remote, USA
Full-time
Entry
Remote
USD 17-34.15 hourly / hour
Discovered Today
case tracking systemcomputer hardwaresoftware applications
Free

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Key skills for this role

case tracking systemcomputer hardwaresoftware applications
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Key Responsibilities

  • Document problems, complete problem tickets, and request information in the support tools.
  • Maintain knowledge with accurate up-to-date information relating to current policies, procedures, and troubleshooting techniques.
  • Effectively manages call workload.
  • Provide outstanding customer support by analyzing, diagnosing, and resolving problems and requests within service level agreements.
  • Collaborate well in a team environment.
  • The full-time employee will work 5 days a week and must be able to work one weekend shift a week.

Required Qualifications

  • 6 months of technical and/or call center experience
  • Preferred Qualifications:
  • Experience in a help desk/call center environment providing technical support in a retail environment.
  • Experience using computer hardware and software applications.
  • Education :
  • High School Diploma or GED required or 2 years equivalent experience.

Pay Range

  • The typical pay range for this role is:
  • This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
  • Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

  • We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.
  • Additional details about available benefits are provided during the application process and on Benefits Moments .
  • Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

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