paycor
Technical Support Representative
TradeStation
USA
Full-time
Mid Level
Onsite
USD 55000-60000 yearly
Discovered 1 weeks ago
Free
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- Assist clients and internal team members with escalated technical issues via telephone and email
- Train clients on our proprietary trading software, acting as a subject matter expert for our customers
- Act as liaison with other departments to drive resolutions for escalated issues
- Ability to take ownership of issue reporting and resolution follow-up
- Deliver Client Service and Account assistance for web, mobile and platform access points
- Troubleshoot client software and hardware to resolve customer impacting items
- Gather and document data for Quality Assurance teams regarding client cases, de-bugging, and software rollouts
- Participate in product testing and QA review
- Constantly strive to educate and train other employees and clients
- Strong desire to help others
- Ability to deliver customer service excellence in all actions
- Possess superior oral and written communication skills
- Must be dependable, punctual and able to work in a dynamic fun work environment
- Must have a confident and positive attitude that supports the goals of service excellence
- Team player with strong leadership skills
- Proficient in the areas of Technical Support and Client Services
- Troubleshooting skills, with the ability to work through complex application and reported issues
- Bachelor’s degree (Preferably Computer Science, MIT, IT, Finance or related discipline)
- 3-5 years of Technical Support experience
- Microsoft Technology Associate (MTA), Microsoft Certified Solutions Associate (MCSA), Microsoft Certified Solutions Expert (MCSE)
- CompTIA Core Certification (IT Fundamentals, A+, Network+, Security+)
- Securities Industry qualifications: Series 7, 63 & 3
- Collaborative work environment
- Competitive Pay
- Yearly bonus and generous 401k plan
- Comprehensive benefits for you and your family starting Day 1, including a Veterinary Discount Plan!
- Generous Paid Time Off plans
- Flexible working environment
- TradeStation Account employee benefits, as well as full access to trading education materials
- Pay Range (US) $55-60K (Countries outside of the US have differing ranges in accordance with local labor markets)
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