Technical Support Representative 2

AMSL and NZMS are subsidiaries of Dexcom, a worldwide leader in transforming diabetes care and management by providing CGM technology to help patients and healthcare professionals better manage diabetes. We form partnerships with world leading medical device, pharmaceutical and scientific innovators and are passionate about introducing and establishing advances in healthcare and science for the benefit of patients and healthcare providers.

Working in the Medical Devices Industry, you will be exposed to a broad range of products that have life changing effects on a patient's quality of life.

At AMSL (Australasian Medical & Scientific Limited) and NZMS , we’re proud to be part of Dexcom , a global leader in Continuous Glucose Monitoring (CGM) technology.

Together, we support people living with diabetes through life-changing products and solutions that bring peace of mind, empower better decisions, and support a higher quality of life.

As a Technical Support Specialist , you’ll be the first point of contact for patients, families, and healthcare professionals seeking guidance and troubleshooting assistance with Dexcom products. You’ll offer more than just technical help, you’ll offer empathy, reassurance, and clarity at moments that matter most.

You provide empathetic, knowledgeable support to Dexcom users, including patients, parents, carers, and healthcare professionals.

You troubleshoot technical issues across smartphones, insulin pumps, and other medical devices.

You guide users through setup, app navigation, and product use via phone and email.

You document customer interactions accurately in CRM systems and coordinate with internal teams.