naukri
Technical Support Executive
RAWAIEH AL ZUHOR CLEANING & DETERGENT TR L L C SOLE PROPRIETORSHIP
Sharjah, UAE
Temporary
Mid
Onsite
1 weeks ago
Quotation PreparationLPO TrackingCoordinationEmail CommunicationReport PreparationERP Systems
Free
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Quotation PreparationLPO TrackingCoordination
About the Role
A cleaning and detergent company in Sharjah seeks a Technical Support Executive to assist the Technical Support Manager with daily operational tasks, prepare quotations, track LPOs, coordinate refilling schedules, and support technicians.
Key Skills for This Role
Quotation PreparationLPO TrackingCoordinationEmail CommunicationReport PreparationERP Systems
Responsibilities
- Prepare quotations as requested by HOD and Refilling Associate Team
- Track LPO expiry dates and coordinate with clients for renewals
- Assist Technical Support Manager with daily operational and technical tasks
- Respond to daily emails including complaints, inquiries, and general communication
- Coordinate and review daily notes in refilling work map
- Reassign refilling schedules for team members on leave
- Support technicians during installations and maintenance by providing accurate location and contact details
- Prepare RFQ documentation required by clients
- Receive monthly commission reports, distribute to team, and verify accuracy
- Assist in preparing weekly ACTIVE/CANCEL reports, monthly/yearly plans, evaluations
- Review cancelled clients, confirm reasons, and coordinate machine collection
- Handle PED design requests and coordinate with Marketing and Purchasing
Requirements
- Experience in administrative or technical support role
- Strong organizational and communication skills
Full Job Posting
Key Responsibilities
- Prepare quotations as requested by the HOD and the Refilling Associate Team.
- Track LPO expiry dates and coordinate with clients for renewals.
- Communicate with clients regarding renewals, POs, and quotations as required for annual RENT contract renewals.
- Assist the Technical Support Manager (HOD) with daily operational and technical tasks.
- Respond to daily emails, including complaints, inquiries, and general communication.
- Supporting the team with the incoming daily encounter tasks from the client.
- Coordinate and review daily notes (with no notes/no refill) in the refilling work map.
- Reassign refilling schedules for team members on leave by adjusting dates and coordinating with temporary covering personnel.
- Support technicians during installations and maintenance by providing accurate location and contact details.
- Prepare all RFQ documentation required by clients, including completing forms and gathering all necessary supporting documents.
- PO log (running, no LPO) for ENBD /EIB as requested by client.
- Ensured and provided LPO details to the team if needed.
Weekly & Monthly Reports
- Receive monthly commission reports from Accounts Department, distribute to team, and verify accuracy.
- Assist in preparing weekly ACTIVE/CANCEL reports, monthly/yearly plans, evaluations, and other documents required by HOD.
- Review all cancelled clients: confirm cancellation reasons, verify receipt of cancellation communication, contact clients for clarification, offer alternative products, coordinate machine collection, and update reasons in ERP.
- Request monthly Access, yearly gate pass, and all documents required by client.
- Attendance sheet (all refilled team members need to be checked for deduction).
- Prepare leave clearance documents for refilling team.
- Handle PED design requests: coordinate with clients for vector logos, liaise with Marketing, and coordinate with Purchasing for printing.
- Provide cross functional support to Accounts, including online portal submissions for DN/LPO processing.
- Prepare and provide supplier evaluation forms as requested by clients.
- Tracking location or update/everyday 3x a day.
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