Technical Support Executive

Based in Delhi with 30 years of experience, we specialize in providing simplified IT solutions tailored to our customers' needs. Our service delivery model caters to all budgets and security needs, ensuring mission-critical support. We work closely with clients to implement affordable excellence, bridging the gap between business realities and IT solutions.

Profile: Technical Support

Key Responsibilities:

· Handle SIM activation/renewals and troubleshoot IoT devices · Manage customer queries via inbound calls and provide remote technical support · Maintain records of customer complaints and resolutions · Collaborate with hardware/software teams to resolve issues · Conduct device testing and ensure proper documentation · Provide timely solutions while ensuring customer satisfaction · Assist in inventory management of VTS (Vehicle Tracking System) devices Required Skill Set:

· Advanced knowledge of MS Excel · Strong understanding of electronics fundamentals · Familiarity with communication protocols (I2C, UART, RS485) · Hands-on experience/ knowledge on microcontrollers (AVR, ESP32, STM32) is a plus · Excellent communication skills with a proactive approach to problem-solving · Knowledge in hardware device troubleshooting and diagnostics · Keen to learn on device-level testing and hardware repair support · Keen to learn on inventory management and tracking of technical hardware, especially VTS