zoho_recruit
Technical Support Executive
Xcellhost
Mumbai, IND
Full-time
Entry · 1+ years experience
Onsite
Discovered 3 weeks ago
CRMWindowsLinux
Free
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Role Overview
We are seeking a proactive and customer‑oriented Technical Support Executive to provide excellent technical assistance and support to customers. You will diagnose customer issues, troubleshoot software/hardware problems, provide product guidance, and work with internal teams to resolve customer queries quickly and professionally.
Key Skills for This Role
CRMWindowsLinux
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About the Role
We are seeking a proactive and customer‑oriented Technical Support Executive to provide excellent technical assistance and support to customers. You will diagnose customer issues, troubleshoot software/hardware problems, provide product guidance, and work with internal teams to resolve customer queries quickly and professionally.
Key Responsibilities
- Provide first‑level technical support via phone, email, and chat.
- Troubleshoot and resolve client issues related to software, hardware, networking, servers, hosting, or services.
- Log, track, and manage support tickets using support tools or CRM.
- Guide customers through product setup, configuration, and usage.
- Follow escalation procedures and coordinate with technical teams for complex issues.
- Maintain documentation of customer interactions, issues, and solutions.
- Ensure timely response and resolution to customer requests.
- Monitor and follow up on open support requests.
- Assist in customer onboarding and knowledge base/article creation.
Requirements
- Bachelor’s degree in Computer Science, IT, Engineering, or a related field.
- 1–3 years of experience in technical support, helpdesk, or customer service.
- Strong troubleshooting and problem‑solving skills.
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