zoho_recruit

Technical Support Executive

MediaJade

Gurugram, IND

Full-time

Mid · 2+ years experience

Onsite

INR 10000-10000 monthly / month

Discovered 3 weeks ago

Ticketing systemsRemote desktopLinuxSQLCloud platformsCRM

Free

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Key skills for this role

Ticketing systemsRemote desktopLinux

Provide technical support via phone, email, chat, and remote assistance tools.
Diagnose and resolve software and hardware issues related to [Product/Service].
Guide customers through product features and functionalities.
Document customer issues and follow up to ensure prompt resolution.
Work closely with engineering and development teams to address complex technical problems.
Assist in product updates and system configurations for customers as needed.
Ensure proper recording and closure of all issues and follow standard operating procedures.
Maintain a high level of customer satisfaction and ensure timely follow-up on escalated cases.

Bachelor’s degree in Computer Science, Information Technology, or a related field.
Proven work experience in a technical support or help desk role.
Excellent verbal and written communication skills.
Strong troubleshooting and problem-solving skills.
Familiarity with ticketing systems and remote desktop tools.
Ability to explain complex technical information to non-technical customers.
Basic knowledge of operating systems, databases, and networking concepts.
Experience with [specific technologies, software, or tools relevant to the role, e.g., Linux, SQL, cloud platforms].

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