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Technical Support Executive
ChatPandas
Dubai, UAE
Full Time
Mid
1 months ago
HTMLCSSJavaScriptCMSWordPressWix
Free
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About the Role
ChatPandas is seeking a proactive Technical Support Executive to assist users with their CMS platform for website creation. The role involves providing technical support via email, troubleshooting issues, and collaborating with cross-functional teams.
Key Skills for This Role
HTMLCSSJavaScriptCMSWordPressWix
Responsibilities
- Provide technical assistance and support to users via email regarding the CMS platform
- Diagnose and troubleshoot technical issues, guiding users through step by step solutions
- Escalate complex issues to relevant teams when necessary
- Assist users with website setup, configuration, customization, and feature integration
- Collaborate with cross functional teams including Development and Product Management to resolve user concerns
- Ensure timely follow ups and maintain high customer satisfaction
- Take ownership of user issues and ensure they are resolved effectively
Requirements
- Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience)
- Prior experience in a technical support role, preferably in software or web development
- Basic to intermediate knowledge of HTML, CSS, and JavaScript
- Familiarity with CMS or website builders such as WordPress or Wix
- Strong problem solving skills with a customer first mindset
- Excellent written and verbal communication skills
- Ability to explain technical concepts to non technical users
- Comfortable working in a fast paced environment and adapting to changing priorities
Full Job Posting
Job Overview
- We are seeking a proactive and customer focused Technical Support Executive to assist users with our CMS platform for website creation. The ideal candidate will provide timely technical support, resolve user issues, and ensure a smooth and positive customer experience.
Key Responsibilities
- Provide technical assistance and support to users via email regarding the CMS platform
- Diagnose and troubleshoot technical issues, guiding users through step by step solutions
- Escalate complex issues to relevant teams when necessary
- Assist users with website setup, configuration, customization, and feature integration
- Collaborate with cross functional teams including Development and Product Management to resolve user concerns
- Ensure timely follow ups and maintain high customer satisfaction
- Take ownership of user issues and ensure they are resolved effectively
Preferred Qualifications
- Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience)
- Prior experience in a technical support role, preferably in software or web development
- Basic to intermediate knowledge of HTML, CSS, and JavaScript
- Familiarity with CMS or website builders such as WordPress or Wix
- Strong problem solving skills with a customer first mindset
- Excellent written and verbal communication skills
- Ability to explain technical concepts to non technical users
- Comfortable working in a fast paced environment and adapting to changing priorities
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