Technical Support Engineering, Staff Engineer

Keep customer projects moving by resolving simulation issues that would otherwise block critical engineering work and product development timelines

Increase adoption and deployment of Synopsys Structural Products across your customer base by making the software actually work in their specific engineering contexts

Improve product quality by identifying real-world software issues, documenting them clearly, and working with engineering to validate that fixes solve the actual customer problem

Build institutional knowledge that scales beyond your individual support work through documentation that helps hundreds of users solve problems without needing to file a case

Strengthen customer retention and satisfaction by showing up consistently, solving hard problems, and proving that Synopsys support means something

Shape product direction by surfacing feature requests and workflow gaps that come directly from customer engineering needs, not theoretical use cases

Expand the technical capability of the team by sharing what you learn, mentoring colleagues, and raising the bar for what good customer support looks like

Bachelor's, Master's, or PhD in Mechanical Engineering, Chemical Engineering, or a related technical field

4+ years of hands-on experience working with engineering simulation software in a professional environment, either in industry or in a customer-facing technical role

Demonstrated use of Synopsys Structural software such as Mechanical or LS-Dyna, or deep working knowledge of other commercial CAE software packages like Abaqus, Nastran, or similar tools

Strong foundation in structural analysis, nonlinear analysis, numerical methods, and explicit dynamics, with the ability to apply that knowledge to solve real engineering problems

Fluency in both English and Japanese, written and spoken, with the ability to communicate complex technical concepts clearly in both languages

Experience in customer-facing roles where you have identified customer requirements, communicated technical solutions, and delivered results is a strong plus

Experience with explicit dynamics analysis, Workbench Mechanical, APDL, or Discovery is a plus

You can take a vague customer problem description and turn it into a reproducible test case, a root cause analysis, and a working solution without needing someone to hand you a step-by-step plan

You know when to dig deeper and when to escalate, and you do not let a customer sit in limbo because you are too proud to ask for help from a colleague or engineering

You can explain why a nonlinear analysis failed to converge in terms that make sense to someone who is not a simulation specialist, and you can do it without making them feel like they should have known better

You manage multiple customer cases at once without dropping threads, forgetting commitments, or losing track of what matters most to each customer

You are comfortable learning new technical areas when the team or the customer need it, whether that is a new solver, a new physics domain, or a new AI-based workflow tool

You show up with energy and curiosity, and you treat customer success as your success, not just a ticket to close

You will be part of the Synopsys Customer Excellence team, a global group of engineers focused on making customers successful with Synopsys simulation software. The team works across time zones and technical domains, supporting customers through their toughest engineering challenges and helping drive adoption of Synopsys Structural Products. You will collaborate closely with colleagues who share your commitment to solving hard problems and delivering high-quality support.