Technical Support Engineering Manager, Singapore, Australia

We’re hiring the first Technical Support Engineering Managers to lead a team of Technical Support Engineers and deliver exceptional support experiences to Cursor users. In this role, you’ll guide the team in engaging directly with users, solving complex technical challenges, and leveraging learnings to build internal automations and optimize support processes. You’ll be at the forefront of ensuring users successfully leverage Cursor, shaping how AI-enhanced developer support operates at scale, and building the systems that make support world-class.

Ideal candidates are former support engineers with proven leadership experience, thrive in fast-paced startup environments, are passionate about developer tools, and proactively enhance processes and automation while growing the people around them.

Lead, mentor, and grow a team of Technical Support Engineers through coaching, feedback, and career development.

Serve as the escalation point for complex or urgent customer issues, collaborating with engineering to drive resolution.

Set and monitor team goals, metrics, and processes to ensure consistent, high-quality support.