indeed

Technical Support Engineering

Microsoft

Maharashtra, IND

Full-time

Onsite

Discovered 1 weeks ago

Technical support operationsPeople managementOperational excellenceCustomer technical issue resolutionWorkforce planningTechnical readiness

Apply

Free

Job Fit Check

Base Career helps you apply smarter for this job.

Ready to Scan

Key skills for this role

Technical support operationsPeople managementOperational excellence

Smart Apply

Full Job Posting

Role Overview

The Technical Support Manager leads Support Engineers and Technical Advisors within Microsoft's Customer Service and Support organization.

The role focuses on customer support outcomes, operational excellence, employee development, technical capability, workforce planning, and support metrics.

Responsibilities

Lead a team of product experts resolving complex customer technical issues.
Manage technical support customer relationships and escalations.
Ensure team technical readiness and support experience quality.
Participate in case triage and improve products, processes, automation, and tools.
Coordinate engagement across engineering, product, business, and support teams.
Drive accountability, employee growth, workforce planning, and support performance.

Qualifications

Bachelor's degree in Computer Science, Information Technology, or a related field plus 3 or more years of relevant operational, delivery, account, sales, or vendor management experience.
Alternatively, 5 or more years of relevant experience or equivalent experience may qualify.
At least 1 year of people-management experience is required.
Fluent English reading, writing, and speaking skills are required.
The role requires Microsoft, customer, and government security screening, including a Microsoft Cloud Background Check.

Organization Context

Microsoft's Customer Service and Support organization delivers support experiences that help customers resolve issues securely and achieve more from Microsoft investments.