Technical Support Engineer

Tackle incoming support tickets at volume — from the simple to the complex — with speed and accuracy. Handle the least glamorous issues with the same energy and professionalism as the flashy ones.

Escalate when needed, but always with crisp documentation that makes the next person’s job easier.

Keep the queue flowing — no backlog, no bottlenecks, no excuses.

Constantly refine your own efficiency: shortcuts, templates, smarter notes, faster workflows.

Provide clear, empathetic, professional communication to every customer and team member — no matter how many tickets are in your queue.

Surface recurring problems and inefficiencies that can make our product and processes better.

We are a collection of international and multicultural nerds who love solving problems and passionately geek out to all kinds of topics.

We take our work, but not ourselves, seriously . We care deeply about our mission, we do our best to pursue excellence in our work, and we find a healthy balance between hustle and quality. And we each have active fitness and social hobbies outside of work.

We get shit done . We are constantly looking for ways to do our work well and more efficiently, communicating and making micro and macro improvements. We aim to uplevel our products and services to ensure we're meeting and exceeding the expectations of our brilliant customers.

Adrenaline-fueled work ethic — you thrive in high-volume, fast-paced environments.

Resilience — you don’t burn out on repetitive tasks, you actually enjoy the grind.

Efficiency-obsessed — you’re always looking for ways to do the same task faster and better.

Clear communicator — you're concise, professional, and empathetic with customers and with team-members.

Curious and coachable — you're eager to learn our tools, playbooks, and product inside out.

Team-oriented – you know that no one likes it when things get thrown over the fence. You partner well cross-functionally so we can truly thrive together.