paycor
Technical Support Engineer
Sciton
Palo Alto, USA
Full-time
Senior Level
Onsite
USD 80000-90000 yearly
Discovered 1 weeks ago
Free
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- Provide technical support for the repair, testing, calibration, and installation of laser systems, subsystems, and related components.
- Troubleshoot and resolve technical issues involving medical laser equipment and associated technologies.
- Escalate complex technical issues and communicate potential risks that may impact service delivery or project timelines.
- Maintain accurate and detailed service records, reports, and documentation.
- Support customers by diagnosing issues, providing technical guidance, and ensuring timely resolution.
- Collaborate closely with internal Sales, Service, Engineering, and Operations teams.
- Deliver exceptional customer service while building strong relationships with customers and partners.
- Provide on-site technical support and field service assistance as required.
- Travel as needed to support customer installations, training, service activities, and escalations.
- Perform additional duties and special projects as assigned.
- Associate degree in Electronics, Biomedical Engineering Technology, or a related technical field.
- 5–10 years of experience in field service, technical support, or troubleshooting complex technical equipment.
- Proven experience diagnosing, repairing, and maintaining electromechanical systems.
- Working knowledge of customer support requirements within medical, healthcare, or clinical environments.
- Understanding of product alignment, calibration, certification, and compliance standards.
- Familiarity with laser technology, optical systems, and related applications.
- Ability to interpret technical documentation, schematics, and service procedures.
- Strong analytical, problem-solving, and troubleshooting skills.
- Excellent communication and customer service skills, with the ability to build positive relationships with customers and internal teams.
- Ability and willingness to travel as needed.
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