oracle
Technical support Engineer - NSP
Nokia
Bengaluru, IND
Full-time
Senior · 8+ years experience
Hybrid
Discovered 3 weeks ago
DockerKubernetesKafkaZookeeperTomcatNeo4j
Free
Job Fit Check
Base Career helps you apply smarter for this job.
?%
Ready to ScanKey skills for this role
DockerKubernetesKafka
Key Skills for This Role
DockerKubernetesKafkaZookeeperTomcatNeo4j
Full Job Posting
Responsibilities
- Troubleshoot issues by accessing remote sites, analyzing logs and traces, and coordinating testing and issue replication.
- Work during customer maintenance windows when required.
- Debug complex installations and resolve advanced product issues using both standard procedures and creative solutions.
- Collaborate closely with R&D, Solution Teams, Product Business Units, and customers to address technical problems and share expertise.
- Lead and resolve complex technical situations such as upgrades, audits, expansions, multi-vendor issues, and acceptance testing.
- Ensure timely SLA compliance, maintain accurate trouble-ticket updates, and lead RCA creation for escalated cases.
- Mentor junior staff, create knowledge articles, and support early-phase product activities while providing high-level technical guidance.
Qualifications
- You have:
- Bachelor’s Degree with 8 to 10 Years of Experience in troubleshooting products of EMS/NMS.
- Post-sales technical support for EMS/NMS products with strong troubleshooting skills across software, network, Linux, and virtualized environments (KVM, ESXi).
- Experience with Docker, Kubernetes, and services like Kafka, Zookeeper, Tomcat, and Neo4j.
- Knowledge of key networking and management protocols (TCP/IP, NETCONF, YANG, gNMI, SNMP, REST/RESTCONF) and SDN/NFV concepts.
- Skilled in lab issue replication, Java/JVM diagnostics, and databases such as Vertica and PostgreSQL.
- It would be nice if you also had:
- Familiarity with scripting languages (Shell, Python, Perl) and automation tools like Ansible.
- Basic knowledge of IP/MPLS and routing protocols such as BGP and OSPF.
- Understanding of OpenStack and cloud technologies.
About Company
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Nokia
Staff Assembly Process Engineer
, USA
Senior
Develop, sustain, and improve process yield for die attach, wirebond, inspection tools and/or process steps in the assembly of monolithically integrated optical circuits in 24x7 manufacturing and development facility. Fo
Discovered TodayView →
ASIC Manufacturing Engineer
, USA
Mid
ASIC Operations Engineer Interface with the ASIC design team to deliver ASIC products into production utilizing Outsourced Semiconductor Assembly and Test (OSAT) partner. Monitor/improve ASIC yields and drive closure
Discovered TodayView →
Automation Test Engineer
, USA
Mid
At Nokia, we are seeking a talented and self-motivated Automation Test Engineer to join our NI Hyperscaler NAM Customer Engineering team. As our business expands, we require additional customer validation testing, and yo
Discovered TodayView →
EDA Software Developer
, USA
Mid
As an Applied R&D Engineer, you will be part of the Event Driven Automation (EDA) backend group, working on the development and improvement of application software. Your focus will be on creating robust applications with
Discovered TodayView →
Software Engineer
, USA
Mid
The Switched WDM product group is the world’s number-one producer of high-speed optical networking equipment. The Nokia 1830 Photonic Service Switch (PSS) team is expanding and looking for highly motivated professional e
Discovered TodayView →
Principal Standardization Lead
, USA
Lead
Technology Standards Research & Innovation (TS R&I) in Nokia Mobile Infrastructure (MI) business segment is responsible for research and standardization activities related to 5G and 6G cellular networks and collaboration
Discovered TodayView →
IP Lab Test Engineer
, USA
Mid
As an IP Lab Test Engineer, you will play a crucial role in mirroring customer configurations and validating product features and functionality. Your work will involve setting up equipment, developing and executing test
Discovered TodayView →
Semi MFG Technician 2
, USA
Mid
Job Family Description Direct Production (DP) covers the overall manufacturing operations of Nokia. Contains the direction and monitoring of business' operational processes concerning production, man and machinery perfor
Discovered TodayView →
Staff Assembly Process Engineer
, USA
Discovered Today
ASIC Manufacturing Engineer
, USA
Discovered Today
Automation Test Engineer
, USA
Discovered Today
EDA Software Developer
, USA
Discovered Today
Software Engineer
, USA
Discovered Today
Principal Standardization Lead
, USA
Discovered Today
IP Lab Test Engineer
, USA
Discovered Today
Semi MFG Technician 2
, USA
Discovered Today