Technical Support Engineer

What You’ll Do

Required Qualifications

• 3+ years in Linux systems administration, site reliability engineering, infrastructure operations, or a technical support engineering role with real diagnostic ownership.
• Strong Linux troubleshooting depth: system, networking, file systems, storage, process and resource investigation, log analysis, and comfort at the kernel boundary when applications go quiet.
• Working knowledge of Kubernetes, reading cluster and pod state, understanding scheduling and placement, and diagnosing why a workload will not run.
• Experience with a batch scheduler in a shared compute environment, ideally Slurm, including job submission, queue behavior, and node state
• Scripting ability in Python or Bash, sufficient to automate diagnosis
• Experience working tickets in a structured incident and tracking system such as JIRA, PagerDuty, or equivalent.
• Excellent written communication, specifically the ability to explain a technical finding clearly to an engineer who is frustrated and under time pressure,
• Willingness to participate in an on-call rotation.

Preferred Qualifications

• Background in GPU cloud, HPC, or AI/ML infrastructure operations.
• Familiarity with AMD Instinct platforms, MI300X, MI325X, MI355X, and the ROCm software ecosystem, or transferable depth with NVIDIA/CUDA,
• Experience diagnosing high-speed networking issues, RDMA, link performance, and the class of problems where the GPUs look healthy but throughput has collapsed.
• Exposure to Weka, Vast, or other high-performance storage environments.
• Container runtimes in HPC contexts, Docker, Enroot, Pixis, or Aptainer
• Hands-on use of observability platforms such as Grafana and Prometheus
• Understanding of distributed training frameworks, PyTorch, JAX, and inference-serving patterns, enough to recognize when a failure is the customer's code rather than our infrastructure.
• Experience with ITIL, or another structured incident and change management framework.

What We Offer

• Stock Options
• 100% paid Medical, Dental, and Vision insurance for Employees
• Company Health Savings Account Contributions
• 100% paid Short Term and Long Term Disability Insurance for Employees
• Life and Voluntary Supplemental Insurance Options
• Other Insurance Options, such as Pet & Legal Insurance
• Various Supplementary Health Benefits, such as discounted Virtual Healthcare Appointments and Serious Illness Support
• Flexible Spending Account
• 401(k)
• Employee Assistance Program
• Flexible PTO
• Paid Holidays
• Parental Leave
• Other In-Office Perks

Equal Employment Opportunity

Reasonable Accommodations

Employment Eligibility

Background Checks

Data Privacy Notice