Technical Support Engineer/L4

Creation of L3 cases and follow up with COE

Own the resolution of post-sales technical customer issues. Level 1,2,3 Technical Support – Resolves post sales Technical Issues. As the technical depth required to resolve an issue increases, the “level” of skill set increases. For some products 1 individual may handle levels 1,2 and 3 while for other products these may be separate individuals with increasing skill sets.

A job at this level requires a people leader with ability to hire and develop talent. Includes direct people management responsibility including staffing and performance development. Utilizes in-depth knowledge of a technical discipline and analytical thinking and technical experience to execute policy/strategy.

Has knowledge of best practices and how own area integrates with others; is aware of the competition and the factors that differentiate them in the market

Uses some judgment and has some ability to propose different solutions outside of set parameters to address more complicated manufacturing processes with technical variety and/or interdependent production cycles. Uses technical experience and analytical thinking. Uses multiple internal and limited external sources outside of own teams to arrive at decisions.

Acts as a resource for colleagues with less experience. May lead small projects with low risks and resource requirements. Explains information; developing skills to bring team members to consensus around topics within field. Conveys performance expectations and may handle sensitive issues.

Required Qualifications

Degree in Electrical, Electronics Engineering, or related discipline

Minimum 5 years of relevant Substation Automation experience in IEC61850 Cyber Security and other standard protocols

The legal right to work in KSA without company sponsorship or time restriction

Required Characteristics

Ability to discuss and communicate with all stakeholders internal/ external.

Ability to define problems, collect relevant data, establish facts and draw valid conclusions.

Strong Knowledge of GE / ALSTOM DCS System

Knowledge of Arabic language

Autonomously perform System database configuration

Autonomously perform DCS testing and commissioning and snag clearance

Ability to work on DCS System Architecture, System description, Hardware specification, Data list and HMI views

Comprehensive understanding of Substation operation and processes

Comprehensive knowledge of IEC61850, Modbus, DNP3.0, IEC101, IEC-103, and IEC-104 protocols

Ability to quickly understand and correct problems on site and drive correction actions/processes.

KSA Car Driving license – Expected travels withing Kingdom