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Technical Support Engineer/L4
GE Vernova
Khobar, KSA
Full-time
Mid-Senior
Onsite
Discovered 1 weeks ago
DCS systemsSubstation automationIEC61850DCS configurationDCS testing and commissioningDCS troubleshooting
Free
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DCS systemsSubstation automationIEC61850
Role Overview
Support repairs, field service, technical support, and service requests within an established technical discipline.
Plan and execute departmental operations with some autonomy while meeting quality, volume, and timeliness standards.
Key Skills for This Role
DCS systemsSubstation automationIEC61850DCS configurationDCS testing and commissioningDCS troubleshooting
Full Job Posting
Role Summary
Support repairs, field service, technical support, and service requests within an established technical discipline.
Plan and execute departmental operations with some autonomy while meeting quality, volume, and timeliness standards.
Key Responsibilities
- Clear technical snags after system project delivery until project closure.
- Classify SAT snag lists into missing items, configuration issues, tickets, and bugs.
- Coordinate missing hardware with the project manager.
- Perform minor configuration corrections on site and coordinate major corrections with engineering.
- Implement ticket and bug solutions on site and engage site services for system reinstallation.
- Raise and follow up on technical cases and newly detected bugs.
- Provide customer support for DCS-related issues for internal and external customers.
- Create business opportunities from the installed base.
- Perform DCS database configuration, testing, commissioning, and snag clearance.
- Support IEC61850 communications for GE IEDs with GE and non-GE DCS systems.
- Own post-sales technical issue resolution across Levels 1, 2, and 3.
- Lead staffing, talent development, performance development, and small projects.
Required Qualifications
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