indeed

Technical Support Engineer L1/L2

Globalxperts Inc

Tamil Nadu, IND

Full-time

Onsite

Discovered 1 weeks ago

Jira ticket handling and documentationLinux command lineDocker container managementWeb architectureBrowser DevToolsHTTP/HTTPS

Free

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Key skills for this role

Jira ticket handling and documentationLinux command lineDocker container management

Provide L2 technical support between Tier 1 support and Tier 3 or Development teams.

Investigate application and infrastructure issues across frontend, backend, database, network, and container layers.

Resolve issues where possible or escalate them with actionable diagnostic information.

Receive and triage tickets escalated from Tier 1 support through Jira.
Reproduce reported problems where possible and document investigation steps and resolutions clearly.

Navigate Linux servers, inspect files and processes, review permissions, and use core utilities to diagnose system health.
Check Docker container status, inspect logs, restart services, and execute commands inside running containers.

Use web architecture knowledge and browser DevTools to isolate frontend and API-level problems.
Test REST API endpoints, interpret JSON requests and responses, and use curl for server-side connectivity testing.

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