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Technical Support Engineer
ZMMCO Medical
Jeddah, KSA
Full-time
Entry
Onsite
Discovered 1 weeks ago
Technical supportHardware troubleshootingSoftware troubleshootingMedical devicesHealthcare technologyInstallation and configuration
Free
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Technical supportHardware troubleshootingSoftware troubleshooting
Role Overview
This is a full-time, on-site Technical Support Engineer role based in Jiddah.
The role provides technical assistance to healthcare providers and internal teams for dermatology-related medical devices and associated software.
The position includes installation, configuration, maintenance, troubleshooting, ticket resolution, documentation, user training, and customer communication.
Key Skills for This Role
Technical supportHardware troubleshootingSoftware troubleshootingMedical devicesHealthcare technologyInstallation and configuration
Full Job Posting
Company Description
ZMMCO Medical delivers dermatology solutions, products, and services supporting advanced skin care and treatment.
The company builds partnerships with clinics and hospitals through medical technologies and responsive technical support.
Team members contribute to patient outcomes through technical expertise and customer-focused service.
Role Description
This is a full-time, on-site Technical Support Engineer role based in Jiddah.
The role provides technical assistance to healthcare providers and internal teams for dermatology-related medical devices and associated software.
The position includes installation, configuration, maintenance, troubleshooting, ticket resolution, documentation, user training, and customer communication.
Technical Support Duties
- Install, configure, and maintain dermatology-related medical devices and associated software.
- Diagnose hardware and software issues, resolve support tickets, and document solutions and service activities.
- Communicate with customers, escalate complex issues when necessary, and improve support processes.
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