Technical Support Engineer - Integrations

In order to be successful in this role, we need someone who has:

Must have experience installing, implementing, or maintaining one (or more) of the following: LDAP/Active Directory SSO (e.g. SAML, SiteMinder) Email Infrastructure Web Services (consuming or providing) (SOAP, REST) Data Extraction Technologies (e.g. JDBC, ODBC) Network infrastructure

LDAP/Active Directory

SSO (e.g. SAML, SiteMinder)

Email Infrastructure

Web Services (consuming or providing) (SOAP, REST)

Data Extraction Technologies (e.g. JDBC, ODBC)

Network infrastructure

Any bi-directional, automated integration between two systems

Working knowledge of the components in a web applications stack

Experience writing or debugging Object Oriented code (Java preferred, other relevant technologies ok)

Experience in one (or more) scripting languages: JavaScript, Python, Perl, Unix Shell, Windows Shell

Experience with relational databases (e.g. MySQL, Oracle)

Experience administering: Linux/Unix OR Microsoft Server

Excellent verbal and written communication skills

Works well in a team environment

Strong personal commitment to quality and customer service

Ability to understand and communicate complex technical systems

Proven ability to maintain a professional demeanor when handling complex customer & internal issues

An understanding of ITSM, ITIL, or CMDB