Technical Support Engineer III

QUALIFICATIONS

• 2-4 years experience in a professional technical support role or equivalent experience, working with relevant technologies.
• Academic Degree (Bachelors BA/BS, Honors, Graduate Certificate or equivalent) not essential or equivalent work experience.
• Certification to 201 level certification is expected at NSE II in a core module area of expertise.

KNOWLEDGE, SKILLS AND ABILITIES

• Excellent customer service (soft skills) together with technical experience supporting customers in all environments.
• Solid level technical experience with one or more F5 products/modules and/or services. Regular exposure to internetworking/data center operations including WAN operations (e.g. high availability architectures, VLANS and Routing (L2/L3), DNS/BIND, Open SSL, Cryptography, virtualization, etc), Network Protocols, TCP/IP, OSI Model, UNIX or Linux (e.g. Redhat) operating systems, VMware or equivalent hypervisors and network hardware preferred. Exposure to Network Security (e.g., Web Application Security, AAA, VPN, DDoS, Malware, Application Firewalls, etc.) is preferred but not required.
• Proficient with Windows OS and application suite.
• Able to work with minimal supervision on complex work.
• Able to maintain and operate in strong internal/external relationships within a team environment.
• Solid understanding of F5 processes as defined in the Quality Management System.
• Experience with a Customer Relationship Management system. Service Cloud experience preferred.
• Must be able to read, write and speak English fluently, including technical concepts and terminology. Language skills a plus.
• Able to effectively relay technical information to customers of varying skill levels from technical to managerial stakeholders.
• Ability to look for areas for change and continuous improvement.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

Equal Employment Opportunity