Technical Support Engineer II

Are you excited by the prospect of working with prestigious global brands?

Do you enjoy working with customers to solve complex technical problems?

Our team includes highly skilled and experienced cybersecurity and data center experts in the industry.

We're always looking for new people to inspire us and make us beer.

We utilize tools, process, and knowledge to diagnose and resolve product, platform and customer issues.

Partner with the best

We seek a motivated, proactive, and skilled engineer to join our customer support team, working on innovative cybersecurity technology.

As a Technical Support Engineer II, you will be responsible for:

• Learning and gaining in depth experience in Akamai's Guardicore Segmentation, zero trust network security.
• Working as a trusted support partner to resolve customer questions and issues.
• Owning the problem resolution and collaborating with internal teams.
• Leading investigations on Akamai's Guardicore Segmentation and Zero Trust product for customers.
• Analyzing existing technical issues on Akamai's Guardicore Segmentation, Zero Trust product, proposing solutions to prevent issues.

Do what you love

To be successful in this role you will:

• Have 4+ years of relevant experience and a Bachelor's degree in Computer Science, Engineering, or related field.
• Have experience providing technical solutions & support to B2B customers.
• Have knowledge of the technologies: Linux Operating System (Mandatory), Basic Networking, Virtualization, Cloud Technologies.
• Have high availability and a responsiveness mindset.
• Have Basic knowledge of any Scripting Languages like Bash, PowerShell, and Python

At Akamai, we make life better for billions of people, trillions of times a day.

Whether you're streaming live events, scrolling social media, watching your favorite series, or managing your savings, we're the engine behind the scenes.