lever
Technical Support Engineer I
Smarsh
Portland, USA
Full-time
Senior Level
Hybrid
USD 60000-80000 yearly
Discovered 1 weeks ago
Free
Job Fit Check
Base Career helps you apply smarter for this job.
?%
Ready to ScanFull Job Posting
- Process downgrades and cancellations for any Smarsh products.
- Follow required policies and processes to ensure due diligence and prevent risk of inadvertent service stoppage.
- Effectively communicate issues to internal teams, both technical and non-technical, in various channels.
- Log and track cases using Salesforce, maintaining detailed documentation of all interactions and statuses throughout lifecycle of case.
- Capture, reuse and share knowledge using Confluence.
- Technical and relational mentor to others processing downgrades and cancellations.
- Utilize access to multiple platforms to perform backend work related to teardowns.
- Engage with Engineering teams using Jira and Slack to drive resolution of tickets.
- Handling calls and incoming support cases.
- 5 or more years of customer service experience.
- Ability to understand complex issues and communicate them to client in a clear and accessible manner.
- Ability to understand implementation processes and application consoles.
- Experience troubleshooting technical solutions.
- Exceptionally detail-oriented, accurate, and thorough.
- Strong documentation skills are essential in this role.
- Strong technical competency.
- Ability to identify opportunities for process improvement.
- Experience assessing priority and urgency.
About Smarsh
Software & SaaS
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Smarsh
Sr. Account Executive, Enterprise (Financial Services)
, USA
SeniorFull-time
Discovered 1 weeks agoView →
Senior Database Administrator
Boston, USA
Discovered 1 weeks agoFull-time
Business Development Executive
Portland, USA
Discovered 1 weeks agoFull-time
Web Archiving Developer
Portland, USA
Discovered 1 weeks agoFull-time
Linux DevOps Engineer
Portland, USA
Discovered 1 weeks agoFull-time
Sr. Account Executive, Enterprise (Financial Services)
, USA
Discovered 1 weeks agoFull-time
Software and Integration Architect
, USA
Discovered 1 weeks agoFull-time
Software Engineer - Professional Archive Search
, USA
Discovered 1 weeks agoFull-time
Enterprise Account Executive, Federal Sales
, USA
Discovered 1 weeks agoFull-time