icims
Technical Support Engineer I
PowerSchool Group LLC
Bengaluru, IND
Full-time
Onsite
Discovered 2 weeks ago
technical supportsoftware troubleshootingsystem troubleshootingissue diagnosisissue resolutioncustomer training
Free
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Role Overview
The Support team provides training and technical support for customers.
The team analyzes, troubleshoots, diagnoses, and resolves software or system issues.
The role is Technical Support Engineer I.
Key Skills for This Role
technical supportsoftware troubleshootingsystem troubleshootingissue diagnosisissue resolutioncustomer training
Full Job Posting
About PowerSchool
PowerSchool provides cloud-based K-12 software for students, educators, families, and school administrators.
The company describes itself as a global leader supporting the full education ecosystem.
Support Team Overview
The Support team provides training and technical support for customers.
The team analyzes, troubleshoots, diagnoses, and resolves software or system issues.
The role is Technical Support Engineer I.
Responsibilities
- Provide technical support for PowerSchool customers across the education ecosystem.
- Analyze software or system issues accurately.
- Troubleshoot and diagnose customer-reported issues.
- Resolve software or system issues and deliver customer support.
- Provide training as part of the customer support function.
Requirements
- Analyze and troubleshoot software or system issues for customers.
- Diagnose and resolve software or system issues accurately.
- Provide technical support and training to customers.
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