Technical Support Engineer/Field Applications Engineer at Diversified Technical Systems, Inc. — Novi, USA | Base Career

The Technical Support Engineer provides hands-on technical support for DTS hardware and software systems used in automotive crash and component testing environments.

This role serves as a front-line resource within the DTS Help Center, owning customer issues from initial ticket through resolution.

The position requires strong practical troubleshooting ability across sensors, data acquisition systems (DAS), and electronic systems, both remotely and on-site at customer facilities.

Support is delivered through a combination of ticket-based workflows (Salesforce), phone, and on-site troubleshooting, often in time-sensitive test environments.

Responsibilities and Duties include but are not limited to:

Provide technical support for DTS hardware and software systems by diagnosing, troubleshooting, and resolving customer issues involving data acquisition systems (DAS), sensors, wiring, and signal integrity
Serve as a front-line resource for the DTS Help Center (Salesforce), owning and managing support tickets from intake through resolution while handling multiple issues concurrently
Deliver support via phone, email, remote sessions, and on-site visits, including participation in escalation or time-critical support situations
Perform hands-on troubleshooting using tools such as multimeters and oscilloscopes to identify and resolve:
Wiring and connector faults
Signal noise and grounding issues
Channel or data acquisition failures
System configuration and setup errors
Support customer activities in crash labs, component test labs, and other engineering environments, including:
Sensor installation and routing
System setup, configuration, and calibration
Test readiness and validation support
Test, evaluate, and verify system and product performance to ensure alignment with customer requirements and data quality expectations
Develop and maintain technical documentation, knowledge base articles, and troubleshooting guides based on recurring issues and field experience
Collaborate with engineering and product development teams to communicate field issues, product gaps, and improvement opportunities
Provide remote and on-site customer training, demonstrations, and technical guidance related to DTS systems and best practices

For six consecutive years, DTS has been recognized as one of the “Best Places to Work” —and for good reason.

We believe happy, empowered employees lead to exceptional customer outcomes.

Here's what we offer:

Competitive base salary and performance bonus structure
Flexible work schedules
Six paid company holidays plus the final week of the year off (paid)
Free on-site EV charging stations
Comprehensive medical, dental, and vision insurance
Employer-paid life insurance
Voluntary insurance plans including accident and critical illness coverage
Tuition and training assistance
401(k) with employer match

The estimated salary range listed below allows for candidates with various levels of skill and experience to be considered, as well as room for growth achieved within the role over time.

Offers extended to a candidate will be based upon their unique set of knowledge, skills, education, and experience as well as internal equity.

$81k - $130k annualized

This position works in an environment in which safety; environmental and health concerns may demand constant attention.

The work environment is a production and engineering area and typical business office.

The employee is frequently required to stand, walk, sit, and have the ability to lift and carry up to 50 lbs.

Occasional US and/or international travel to customer, vendor, corporate, and/or other sites may be necessary based on business or customer needs.

This position requires compliance with U.S.

Export Control requirements.

Therefore, candidates must qualify as a a U.S.

Person as defined by 22 C.F.R. 120.15.

DTS is committed to a diverse and inclusive workplace.

We are proud to be an Equal Opportunity Employer and make employment decisions without regard to race, religion, sex/gender, sexual orientation, age, disability, veteran status, or any other characteristic protected by federal, state, or local regulations.

Technical Support Engineer/Field Applications Engineer

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