Technical Support Engineer

• Develop and maintain an extensive working knowledge of your supported 3xLogic products.
• Learn and maintain a fundamental understanding of all product operating environments.
• Work with 3XLogic customers to diagnose and resolve all hardware and software issues, answer questions and alleviate concerns.
• Remotely install, configure and deploy software on physical servers as well as virtualized environments.
• Troubleshoot system reported issues
• Troubleshoot network connectivity issues
• Be the liaison between the customer and engineering teams.
• Work collaboratively with the sales, engineering, and product development teams to ensure all are aligned with the customer needs.
• Efficiently and effectively provide detailed documentation of customer interactions in the ticketing management system
• Other tasks as assigned by management.

• Background in Video and Access Control Security Systems
• Strong organizational skills
• Excellent verbal and written communication skills.
• Ability to transfer knowledge and translate technical concepts to non-technical customers.
• Ability to learn in a fast-paced environment
• Functional knowledge of Windows 10, Server 2008 to current
• Experience in troubleshooting system hardware, software, and integration issues
• Experience in using and setting up virtualized environments
• Experience in basic network and firewall setup and troubleshooting network communication issues
• Strong knowledge of database architectures and methodologies, ideally of Microsoft SQL Server 2008+ and the ability to manipulate data effectively and efficiently using SQL.
• Excellent knowledge of VM Environments and Microsoft Clustering.
• Ability to work without direct supervision

3xLogic believes in giving each applicant an equal opportunity to succeed on their own merit. We strive to hire employees that reflect and support the diverse perspectives, experiences and needs of employees and our communities including but not limited to race, national or ethnic origin, color, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics, and disability. We remain committed to upholding the values of equity, diversity, and inclusion in our work environments.