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Technical Support Engineer
Elkano Asset Management
Dubai, UAE
Part Time
Entry
2 weeks ago
Technical SupportSystem AdministrationSoftware TroubleshootingOperating SystemsNetworkingCloud Computing
Free
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Technical SupportSystem AdministrationSoftware Troubleshooting
About the Role
Elkano Asset Management is seeking a Technical Support Engineer to provide technical support, troubleshoot complex system issues, and ensure reliable operation of software applications, hardware, and IT infrastructure.
Key Skills for This Role
Technical SupportSystem AdministrationSoftware TroubleshootingOperating SystemsNetworkingCloud Computing
Responsibilities
- Diagnose and resolve technical issues related to software applications, operating systems, hardware, networks, cloud services, databases, and system integrations.
- Perform root cause analysis, document incidents, and implement corrective and preventive actions.
- Monitor application performance, system health, and service availability using monitoring and diagnostic tools.
- Support software installation, system configuration, upgrades, patch management, and maintenance activities.
- Manage support tickets in accordance with SLAs, prioritize incidents based on business impact, and maintain technical documentation and knowledge base articles.
- Collaborate with software developers, system administrators, network engineers, DevOps teams, product managers, and business stakeholders.
Requirements
- Strong understanding of technical support, system administration, software troubleshooting, operating systems, networking fundamentals, cloud computing, and IT infrastructure.
- Proficiency in help desk and ticketing systems, remote support tools, system monitoring solutions, databases, scripting or programming fundamentals, and enterprise software applications.
- Excellent analytical and problem solving skills with ability to investigate complex technical issues and perform root cause analysis.
- Strong knowledge of IT service management (ITSM), incident management, problem management, change management, and SLA processes.
- Excellent written and verbal communication skills.
- Strong organizational skills, attention to detail, adaptability, customer service orientation, and ability to manage multiple priorities.
Full Job Posting
Role Description
- The Technical Support Engineer is responsible for providing technical support, troubleshooting complex system issues, and ensuring the reliable operation of software applications, hardware, and IT infrastructure.
- This role delivers timely resolution of technical incidents, supports system performance, and contributes to continuous improvement of support processes and customer satisfaction.
Key Responsibilities
- Diagnose and resolve technical issues related to software applications, operating systems, hardware, networks, cloud services, databases, and system integrations.
- Perform root cause analysis, document incidents, and implement corrective and preventive actions to minimize recurring issues and maintain high system availability.
- Monitor application performance, system health, and service availability using monitoring and diagnostic tools.
- Support software installation, system configuration, upgrades, patch management, and maintenance activities while ensuring compliance with organizational standards and security requirements.
- Manage support tickets in accordance with established SLAs, prioritize incidents based on business impact, and maintain accurate technical documentation, troubleshooting guides, and knowledge base articles.
- Collaborate closely with software developers, system administrators, network engineers, DevOps teams, product managers, and business stakeholders to resolve complex technical issues and improve service delivery.
- Stay informed of emerging technologies and industry best practices to recommend improvements.
Qualifications
- Strong understanding of technical support, system administration, software troubleshooting, operating systems, networking fundamentals, cloud computing, and IT infrastructure.
- Proficiency in help desk and ticketing systems, remote support tools, system monitoring solutions, databases, scripting or programming fundamentals, and enterprise software applications.
- Familiarity with cloud platforms, APIs, virtualization technologies, and cybersecurity best practices is advantageous.
- Excellent analytical and problem solving skills with ability to investigate complex technical issues, perform root cause analysis, and implement effective solutions.
- Strong knowledge of IT service management (ITSM), incident management, problem management, change management, and SLA processes.
- Excellent written and verbal communication skills with ability to explain technical concepts clearly and produce comprehensive technical documentation.
- Strong organizational skills, attention to detail, adaptability, customer service orientation, and ability to manage multiple priorities.
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